Senior Customer Service Representative

Há 6 horas

Taubaté SP, Brasil International Flavors & Fragrances Tempo inteiro

Job Summary

The role is responsible for the end-to-end Order To Cash process in order to ensure on-time order fulfilment in Business-to-Business support at country or regional level including sales order management of domestic, export and consignment, customer complaint coordination, operational problem solving, timely follow-up of order fulfilment with cross functional collaboration and proactive communication with customers, and driving continuous work process improvement and coaching Junior CSR and CSR in the team

Responsibilities
- Manage customer orders including domestic, export and consignment orders based on Sarbanes-Oxley Act compliance policy: order entry, order confirmation, invoice issuance and order follow-up till good delivery to customers inclusive documentation and problem solving if any
- Process a credit note or a debit note related to a sales order or customer complaint
- Coordinate customer complaints and service cases related to a sales order
- Respond to customer’s inquiry in a timely and accurate manner
- Build a strong partnership with internal and external stakeholders
- Drive continuous process improvement and KPIs in Order to Cash process
- Support internal/external audit as needed
- Prepare or monitor Order fulfilment KPIs dashboard
- Coach or train new hires and support on-going training for existing Customer Service Representatives Requirements
- Bachelor’s degree or above (no specific major fields required)
- +4 years' experience in Customer Service or Supply Chain of business to business
- Knowledge in domestic and international trade
- Expert knowledge of MS Office tools
- Knowledge in SAP
- Knowledge in basic finance
- Fluent business English communication skills
- Effective communication skills across all levels of the organization
- Highly collaborative and team player
- Cross cultural awareness

Training / Certifications
- SAP training
- Microsoft Office tools training (Word, Excel, PowerPoint)
- Incoterm and Payment Term training

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit

to learn more

  • Customer Service Representative

    Há 3 dias

    São Paulo, SP, Brasil beBeeAccountManager Tempo inteiro

    Job Description As a key member of our team, the Customer Support Specialist plays a pivotal role in fostering strong relationships with customers. Serving as the primary point of contact for technical topics, they work closely with multiple accounts to ensure customer needs are met through effective ticket management, release testing, and enhancement...

  • Customer Service Representative

    1 semana atrás

    Brazil - SP - GRU - Sao Paulo - Guarulhos International United Tempo inteiro R$20.000 - R$30.000 por ano

    As the face of our customers, here's what you will do\:​Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our international customers in our lobbies and at...

  • Analista De Customer Success

    3 semanas atrás

    Taubaté, SP, Brasil Seller Cont Tempo inteiro

    Sobre nós: Somos um escritório contábil especializado em atender empresas do setor de e-commerce e marketplaces. Nosso foco é oferecer soluções práticas, estratégicas e personalizadas, contribuindo diretamente para o crescimento dos nossos clientes. Valorizamos o aprendizado contínuo, o ambiente colaborativo e o desenvolvimento de talentos que...

  • Senior Customer Success Manager

    Há 6 dias

    São Paulo, SP, Brasil MongoDB Tempo inteiro

    Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. We are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer centric approach and helping to build the program. In this role you will also become a main point...

  • Customer Care Representative

    Há 4 dias

    Jundiaí, SP, Brasil INDI Staffing Services Tempo inteiro

    At INDI, we're passionate about empowering individuals and businesses worldwide. Our cutting-edge recruiters connect leading companies with top talent, fostering a dynamic environment where innovation thrives. Join us in shaping the future of work. Overview of the role: The Customer Care Representative position involves joining the Recruiting Team to...

  • Internal Customer Support

    Há 2 dias

    São Paulo, SP, Brasil Lite Tech (formerly Lite Organização Ltda) Tempo inteiro €6.000

    Job Description Agent Hiring (U1) Role: Internal/External Customer Support Location: Sao Paulo, Brazil Languages required: English/Italian (2 positions) Salary R$7.000,00 (presencial PJ) or R$6.000,00 (remote PJ) The Internal/External Customer, Technical Support Representative provides Internal/External Customer Technical Support Services and supports our...

  • Internal Customer Support

    Há 2 dias

    São Paulo, SP, Brasil Lite Tech (formerly Lite Organização Ltda) Tempo inteiro €6.000

    Job Description Agent Hiring (U1) Role: Internal/External Customer Support Location: Sao Paulo, Brazil Languages required: English/Italian (2 positions) Salary R$7.000,00 (presencial PJ) or R$6.000,00 (remote PJ) The Internal/External Customer, Technical Support Representative provides Internal/External Customer Technical Support Services and supports our...

  • Analista de Customer Service

    Há 6 horas

    São Paulo, SP, Brasil OUROLUX COMERCIAL LTDA Tempo inteiro

    Observação: Necessário experiência comprovada como Analista de Customer Service, mínima de 6 meses. Excel Intermediário - precisa saber ao menos fazer PROC V, Tabela Dinâmica. A graduação precisa estar concluída. - O analista de customer service é um profissional que atua no atendimento de clientes que chegam até a empresa em busca de algum...

  • Supervisor de Customer Service

    4 semanas atrás

    São Paulo, SP, Brasil Mais Mu Tempo inteiro

    Buscamos um(a) Supervisor de Customer Service com perfil analítico e foco em eficiência operacional para liderar a estruturação, automação e otimização dos processos de atendimento e que vai atuar na interface entre atendimento, logística e experiência do cliente, ajudando a tornar nossos processos cada vez mais eficientes e integrados....

  • Supervisor De Customer Service

    4 semanas atrás

    São Paulo, SP, Brasil Mais Mu Tempo inteiro

    Buscamos um(a) Supervisor de Customer Service com perfil analítico e foco em eficiência operacional para liderar a estruturação, automação e otimização dos processos de atendimento e que vai atuar na interface entre atendimento, logística e experiência do cliente, ajudando a tornar nossos processos cada vez mais eficientes e integrados....