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Account Manager

3 semanas atrás

Rio de Janeiro, Brasil Wärtsilä Tempo inteiro

**Account Manager**:
Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we - Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality.

We want to transition the world towards a decarbonized and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. Together, we can create new business opportunities and a more sustainable future that we can all be proud of. Want to join the ride?

We are looking for a motivated self-starter **Account Manager (Service Sales)** to be part of our great Energy Team and responsible for taking care of customers’ needs by capturing opportunities and turning them into sales.
In this position, you’ll be reporting to the **Regional Operations Brazil General Manager**.

**Main responsibilities**:

- Handle any customer request during the installation lifecycle, working to find smart solutions with various stakeholders across multiple disciplines, ensuring positive customer satisfaction.
- Manage the after-sales activities and customer relationships in order to reach sales and margin targets and customer satisfaction.
- Tactical: Promote new life-cycle products following processes and standards based on the organization strategy
- Capable to set short
- to mid-term operational plans.
- Able to work in a cross-function Global organization (i.e. Product, Area Sales Support functions).
- Develop, report, and assume accountability for sales and sold margin budget among assigned customer accounts.
- Maintain and further develop own customer portfolio relationships.
- Identify and develop relationships with potential new customers.
- Create Account Plans for major customers (AAA, AA), execute the plan, and update changes throughout the year.
- Develop and maintain Customer Satisfaction (CEM).
- Collect and communicate market intelligence and competitor information.
- Propose customer-specific sales targets based on market outlook, identified opportunities, and strategy.
- Create, maintain and manage all customer visit reports and opportunities in CRM.
- Maintain accurate customer records among assigned customer accounts.
- Cooperate and coordinate sales activities for global or cross-country operating customers with responsible colleagues.
- Ensure that customer inquiries, orders, and complaints are responded to in a prompt and satisfactory manner.

**Main requirements**:

- BSc/MSc Engineering is preferred
- Related experience with business and/or sales
- Good commercial and negotiation capabilities
- Experience in successfully working with various stakeholders to deliver on customer expectations
- Advanced English (spoken and written)
- Spanish will be a plus
- Knowledge of Salesforce or any similar CRM

**Skills**:

- Negotiation
- Self-starter
- Teamwork
- Sales presentations

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.