Cybersecurity Associate Consultant

Job Function: Technical Delivery Center
- Services Why SoftwareONE?:
For over 30 years SoftwareONE has been the foundation for organizations around the world for their technology solutions. With changes in the market from on-premises to cloud we have always been one step ahead. Underpinning our transitions and evolutions are our seven core values which we expect from all our current employees and look for in our future colleagues. The global nature of our organization allows us to adapt and commit to these values unique to the culture and business needs of each location.

The role:
**As an Associate Consultant** -Managed Security Services you will provide 24x7 technical support for issues that involve our Managed Security Services customers. You will operate under pressure to isolate problems which are directly affecting our customer systems.

Using your experience, technical knowledge and SoftwareONE provided Knowledge Base Articles you will identify a customer’s needs and resolve Incidents or Service Requests. If an escalation is needed when troubleshooting, you have the support of your Consultants (SME)

peers.

You will be working in a fast-paced environment supporting SoftwareONE customers around the world. You will need to keep your skills up-to-date and relevant for the Cyber Security technologies which SoftwareONE offers services for.

The primary function is to own and collaborate with the team in terms of delivering and supporting security solutions based on customer requirements and industry knowledge. Your excellent spoken language skills will be used for communication with customers as required; keeping them informed of incident progress, notifying them of updates for Service

Requests.
- Handle escalated security incident through full life-cycle, making recommendations for preventive controls and improvement of security posture of the customers.
- Take appropriate action for containment, eradication and recovery from the incident
- Maintains awareness of new and emerging cyber-attack threats, malwares etc. with potential to harm company systems and networks. Make recommendations and implements countermeasures to mitigate potential security threats.
- Assists with the development and maintenance of IT security measurement and reporting systems to aid in monitoring effectiveness of IT Security programs.
- Develop, revise and maintenance Standard Operating Procedures and Working Instructions of the SOC to the high standards and support/train level 1 engineers.
- Develop and maintain good communications and working relationships with teams and external clients

What we need to see from you:

- 3-5 year's experience working in a Security Operation Center monitoring, detecting, triaging and supporting security solutions
- Intermediate English Level
- Spanish knowledge is a plus
- Strong experience in one or more security technologies listed below
- Have a good understanding of ticket management and service requests
- Have a good understanding of Security Operations and Service Delivery
- Exposure to ISO 27001, PCI related certification and compliance practices
- Awareness and expertise of using any Enterprise Ticketing system
- ITIL processes in supporting Security Solutions and Service Delivery
- Demonstrate ability to work independently while handling multiple client incidents, problems or projects.
- Ability to adapt, follow and evolve the processes and guidelines for Security Operations
- Possess an impeccable work ethic and a high degree of integrity

**Additional Technical Skills**
- Cisco certifications such as CCNA- plus
- Microsoft certifications such as MCSA, MS-100, MS-101 and MS-500 -desirable
- Technical Certifications in TrendMicro, FireEye, Proofpoint, Qualys, Cisco, Cloud
- Raxak, KnowBe4, Splunk, CyberArk, Okta, Digital Guardian, McAfee CASB Security Products Preferred
- Expert use of MS Office Suite
- ITIL Foundation Level certified (desirable)

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