Community Relations Specialist Brazil

**About BlaBlaCar**
BlaBlaCar is the world’s leading community-based travel network, connecting over 100 million members across 22 countries looking to carpool or travel by bus. By sharing rides and filling empty seats on the road, our community avoids 1.6 million tons of CO2 emissions every year (as if Paris was free of road traffic for a year)
We are a global and diverse team of 700+ people with 45+ nationalities, and headquartered in Paris. We’re constantly looking for new ways to leverage technology to create a more affordable, convenient, flexible and sustainable way to travel. And we are always on the lookout for people who care about making a positive impact.

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About the role*
We are looking for a Community Relations Specialist Brazil to join our team. Its mission is to bring support to our beloved members and the team, while working on high impact projects. As our Community Relations Specialist. You will be working hand in hand with our Community Relations Senior Specialist and our Customer Relations Team Manager.

**What a regular day in the role looks like**
- Support the passengers through various channels (tickets, social media) in high-quality level
- Analyze and take actions upon passengers’ disputes, while maintaining a good communication between relevant stakeholders, ensuring that the proper documentation and governance are in place
- Participate in internal projects, proposing process enhancements and support content and documentation focused on the Bus Marketplace business, aiming for an improved passenger experience
- Support Brazil’s Community Relations Team on questions/ processes regarding Bus Marketplace in a timely fashion
- Act as a local coach for new training, individual collaborators, processes refreshes and newly implemented processes focused on Bus Marketplace
- Interact with carriers, providing support for service changes / cancellations and overall passengers information, ensuring a good relationship between these partners and BlaBlaCar support team

**What makes you a great fit**
- Excellent communication, active listening, customer centric skills and willingness to help are essential
- Advanced English and Portuguese proficiency is a must both in written and spoken, Spanish is a plus
- Excel/Google Sheets Intermediate Required
- Solution-driven and details-oriented with a sharp analytical skill while being results
- and impact
- driven
- Stakeholder and project management skills
- Strong ability to work on your own while being dynamic, committed and open to a fast-pace and changing environment
- You’re humble, structured, organized, patient and a relentless doer while enjoying working as a team-player and sharing and learning from others
- A prior experience using the service as a driver and/or as a passenger would be a plus**What we have to offer**
- An international environment with over 45+ nationalities
- ️ A hybrid, flexible workplace with family-friendly policies
- Learning opportunities via access to training, mentorship, internal development programs, or our weekly team-all BlaBlaTalks and Tech & Product Demos
- Team-building events like our weekly afterworks, breakfasts, our annual Coding Night or Impact Day
- A product and a workplace with a strong commitment to sustainability
- Shared BlaBlaPrinciples that are the foundation of our culture and everyday decisionsTo know more, check out our 100 reasons to join BlaBlaCar

**Your Future Benefits**
- We offer benefits that have a positive impact on you and our society, just like our product

We are flexible - We adapt to your needs:

- Full remote possible within your country of employment
- Home office financial support for equipment
- Relocation package & visa support

We are impactful - We shape our future together:

- Equity for all program
- Company events like the impact day & coding nights
- Learning possibilities through trainings, mentoring, internal development programs, and events.
- Free carpooling and bus rides

We care - We care about you and your needs:

- 1 month additional parental leave 100% paid

Of course we also cover the basics like transportation, healthcare, meal plan, etc.

**Interested in joining the ride? Here’s what your hiring journey will look like**
- A 45-min video-call with our Talent Acquisition Manager, Tatiana, to get to know you, understand your career expectations and answer your questions
- A fully remote exercise to evaluate your technical skills
- A 45-min meeting with Elena our Community Relations Senior Specialist and Erica our Brazil Customer Relations Team Manager to discuss about your exercise and the missions of the role
- A 30-min video-call with our Head of Community Operations Igor to discuss about the team projects and main challenges
- Our hiring process lasts on average 20-25 days and offers usually come within 48 hours._
- BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for