Advertising Account Manager

At Forever Booked, we not only get incredible results for our clients, we also prioritize building a one-of-a-kind working experience for our team. We are 100% remote, and we encourage our employees to work from anywhere in the world.
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We believe that our company is most productive when our employees are fulfilled, challenged, and working to achieve both their personal and professional goals.

We emphasize leadership at every level of our team. This means taking ownership of your actions, clients, wins, and failures.

We reframe failures and challenges as opportunities for growth, and are guided by one of our favourite quotes: “the obstacle is the way”.

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Account Managers are the liaisons between our agency and our clients. They are the primary point of contact - handling all day-to-day client interactions, as well as managing the projects needed to foster client success. They work directly with the sales, fulfillment, and leadership teams to make sure that clients receive exceptional results and impeccable service.

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An account manager is simultaneously an agency representative, project manager, and coach. As a result, they need strong organizational, time-management, and interpersonal skills. They must be prepared for a fast-paced environment, and be comfortable making independent decisions.
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**What This Job Entails**
- Maintaining and developing client relationships based on mutual respect, high quality service, expectation setting, and coaching
- Using company core values to guide independent decision making
- Continually innovating new methods to improve client experience, results, and retention
- Managing the entire client life-cycle, including launch calls, check-ins, billing, and off-boarding calls
- Upselling clients on relevant services
- Collecting feedback and passing it along to the team to drive constant improvement
**Requirements**:

- 1+ years of customer service experience
- Previous experience with remote working software preferred (Zoom, Asana, Slack etc.)
- You LOVE interacting with people and building relationships
- You have a positive attitude, and see client dissatisfaction as as an opportunity, not a burden
- Strong interpersonal, verbal, and written communication skills in English. This is a must
- Self starter - you are comfortable working 100% remotely, managing projects, and meeting deadlines without direct supervision
- Driven, competitive, and confident with coaching others and setting expectations
- Strong attention to detail, time-management, and organizational skills
- At least a basic understanding of digital advertising fundamentals, with a keen interest in learning more
- Ability to multitask and prioritize under ever changing needs and schedules
- Proven project management skills, with an emphasis on quality control
- Coachable - you are willing to participate in ongoing training and constantly push yourself to get better
- Team player - you are able to collaborate with a small team, ask for help when needed, and delegate tasks
- Proactive - you strive to get ahead of problems, instead of waiting for them to become fires
**Benefits**
- 100% Remote position - work from anywhere in the world
- Small team - where you have a lot of autonomy
- Competitive pay (performance based commission with high earning potential)
- Laid back, yet professional vibe
- Quickly growing company (50% year over year) that favors promoting internally. Huge opportunity for upward mobility
**Start Date**
- As soon as available
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**Salary**: R$187,750.00 - R$260,765.00 per year

**Language**:

- English (required)