Client Onboarding and Service Controls Execution

Há 11 horas

São Paulo, Brasil JPMorganChase Tempo inteiro

As a Senior Associate in the Global Banking Advocacy and Controls Execution team, you will play a crucial role and be accountable for supporting the effective execution of the firm wide operational risk and control framework across the Payments Onboarding business in LATAM.

Specifically, the position provides support to the Regional Onboarding teams on matters related to operational risk management, CORE, issue management, control gap remediation, risk event management, risk reporting, and audit/exam readiness.

You will collaborate with global teams to strengthen the control environment, ensuring effective risk management and compliance, while serving as Controls Execution support to LATAM Onboarding staff.

This role offers the opportunity to work with a diverse range of professionals and gain exposure to various aspects of the payments business. You will be instrumental in driving initiatives that improve risk management practices and support the firm's commitment to operational excellence.

**Responsibilities**:

- Coordinate with regional Payments Control Managers to lead control-oriented initiatives.
- Assist in implementing and executing the CORE Program, including process mapping and risk identification.
- Support the execution of issue management protocols for owned controls issues (regulatory, audit, compliance identified, and self-identified) and conduct in-depth root cause analysis.
- Engage in cross-functional triage of risk events, loss events, and data breaches and propose effective and sustainable remediation that avoids re-occurrence.
- Support the presentation of risk and control concepts to Payments business staff and managers.
- Support and guide Onboarding’s participation and successful execution in control-related programs and forums.
- Participate in assessments to strengthen the control environment across Payments COS.
- Coordinate and assist in a timely manner the update of Onboarding procedures to align with managed control environments.
- Conduct data analysis to identify risks and trends within the business.

**Required Qualifications, Capabilities, and Skills**
- Six years of relevant professional experience in similar role and implementation processes.
- Knowledge of Payments business products, processes, and best practices.
- Strong control orientation with excellent communication skills.
Ability to operate autonomously in a complex organization.
- Detail-oriented, organized, and entrepreneurial mindset.
- Fluency in English.

**Preferred Qualifications, Capabilities, and Skills**
- Familiarity with regulatory, risk management, and audit best practices.
- Experience in process, risk, and controls management.
- Ability to collaborate effectively across global teams.

**Additional Information**
- Visa sponsorship is not available for this position.
- Specific information regarding work schedules will be provided by the recruiter

  • Onboarding Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil Gracie Barra Tempo inteiro R$40.000 - R$60.000 por ano

    Are you passionate about helping others succeed and thrive in a structured, mission-driven environment?Gracie Barra is a global leader in Brazilian Jiu-Jitsu, proudly supporting a network of over 1,200 schools across six continents.Gracie Barra Jiu-Jitsu North America is seeking an Onboarding Specialist to guide new franchisees through a high-touch...

  • Middle/senior Client

    2 semanas atrás

    São Paulo, SP, Brasil AgileEngine Tempo inteiro

    **What you will do** - Client & Contractor Onboarding: Facilitate the onboarding process for new contractors, guiding them through established procedures and ensuring their success; - Follow-Up & Value Assurance: During the first 30 days, maintain close communication with clients and contractors to ensure performance expectations are met and value is...

  • Client Onboarding Specialist

    1 semana atrás

    São Paulo, Brasil UBS Tempo inteiro

    Brazil - Operations - Investment Bank **Job Reference #** - 327981BR **City** - Sao Paulo **Job Type** - Full Time **Your role** - Are you well organized with an eye for detail? Do you know how to take care of business? We’re looking for a Client Onboarding Analyst to: - perform client onboarding, renewals and offboarding in accordance with Business...

  • FBS Insurance Service Operations Execution Analyst II

    2 semanas atrás

    São Paulo, Brasil Capgemini Tempo inteiro

    FBS Insurance Service Operations Execution Analyst II Location: São Paulo, Brazil This role focuses on driving operational excellence within Service Operations for a large insurance contact center, including data analysis, root cause evaluation, change management, and cross-functional collaboration to improve service quality and customer experience. Job...

  • Onboarding Executive

    2 semanas atrás

    São Paulo, Brasil Darwin Ai Tempo inteiro

    We are looking for someone to join our Operations team as an Onboarding Executive, who not only understands the importance of providing exceptional service but is also passionate about technology and AI.This role is ideal for someone who enjoys kickstarting client relationships, translating requirements into functional AI assistants, and ensuring a smooth...

  • Client Services Executive

    Há 7 dias

    São Paulo, Brasil Marex Tempo inteiro

    About Marex Marex Group plc (NASDAQ : MRX) is a diversified global financial services platform providing essential liquidity, market access and infrastructure services to clients across energy, commodities and financial markets. The group provides comprehensive breadth and depth of coverage across four core services : clearing, agency and execution, market...

  • Sucesso do cliente

    4 semanas atrás

    São Paulo, Brasil Netvagas Tempo inteiro

    Requisitos:Experiência com onboarding de clientes, implementação de soluções ou gestão de projetos;Capacidade de gerenciar múltiplas contas simultaneamente com organização e atenção a detalhes;Habilidades de comunicação, gestão de expectativas e resolução de problemas;Mentalidade consultiva e foco em resultados;Graduação...

  • Client Onboarding Specialist

    3 semanas atrás

    São Paulo, Brasil UBS Tempo inteiro

    Overview Job Reference #: BR City: Sao Paulo Job Type: Full Time Your role Are you well organized with an eye for detail? Do you know how to take care of business? perform client onboarding, renewals and offboarding in accordance with Business Line requirements. work across teams and functions to get the best solution or course of action. create...

  • Coordenador(a) de onboarding de clientes

    4 semanas atrás

    São Paulo, Brasil Netvagas Tempo inteiro

    Experiência prévia em Customer Success, Implementação ou Onboarding;Experiência em liderança ou coordenação de equipes;Experiência com processos e/ou ferramentas de homologação de fornecedores;Habilidade para engajar, desenvolver e motivar times multifuncionais;Excelentes habilidades de comunicação, tanto verbal quanto escrita;Forte capacidade...

  • Onboarding Manager

    Há 7 dias

    Sao Paulo, Brasil Citi Tempo inteiro

    Senior Onboarding Manager The role is part of the TTS Client Onboarding Team, which is responsible for co-ordinating client onboarding activities, including all account openings/maintenance, KYC, technical integration and onboarding of all Cash Management products across the Citi Treasury and Trade product suite. **Job Background/context**: Citi Treasury and...