HR Operations Specialist

1 semana atrás

Sao Paulo, Brasil GE Corporate Tempo inteiro

**Job Description Summary**:
In this role, you will be responsible for executing on muliple HR processes and supporting the HR team across all HR service categories including onboarding, offboarding, Oracle data maintenance, reporting, metrics and more. Develop an in-depth, wing-to-wing knowledge of company HR operations systems & processes. This role requires emphasis on data integrity and analysis to support key HR decisions while providing coverage and support as needed. Identify and resolve operational issues and support process improvement. Promote “Best in Class” service while developing effective relationships and working cross functionally with internal teams and suppliers.
**Roles and Responsibilities**
- Individuals who are responsible for responding to employee and HR service ticket requests, direct entry and processing of transactions into HR systems (such as Workday, Service Cloud and ADP), and management of escalations and questions. Includes those who lead Service Delivery teams and/or the operations for such teams. Includes areas such as: Reporting, employee data management, employee lifecycle management, HR systems help desk, business relations, escalations, etc. For use in Shared Service teams only.
- Broadening knowledge of theories, practices and procedures in own discipline to execute functional policy/strategy; still developing functional knowledge and skills.
- Basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area.
- Resolves issues in situations that require good knowledge and judgment within established procedures. Consults more senior team members for issues outside of defined policy/parameters.
- This role will be focus on On and Off boarding following all the local regulations and business policies and with strongly mind set on metrics, data, targets and employee experience.
This is a critical role and will handle with a confidential and sensible information (PII and SPII) and also based on LGPD.
**Required Qualifications**
- This role requires basic experience in the Human Resources & HR Operations Service Delivery. Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience), with at least 3 years of experience in HR Operations.
- Knowledge and experience on: HR System and Payroll System
- English Knowledge
**Desired Characteristics**
- System: ADP, Workday, Service Cloud
- Advance Spanish

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