Customer Service Analyst

1 semana atrás

Sao Paulo, Brasil Colgate-Palmolive Tempo inteiro

No Relocation Assistance Offered
141771 - Sao Bernardo do Campo, Sao Paulo, Brazil

**Job Summary**

This position offers customers a personalized service, completing sales work with the aim of delivering orders within the planned deadlines, seeking to solve any problems with excellence.

**Main Responsibilities**
- Carry out constant visits to customers;
- Work on projects that help the Department or Sales to achieve its objectives;
- Analyze plans to improve service level;
- Obtain information from customers about priorities and needs in relation to products, in order to guide the shipping schedule;
- To seek, together with other areas of the company, the best way to serve the customer, with a view to preserving product quality and customer satisfaction;
- Negotiate with customers in cases of late delivery, in order to maintain the best company / customer relationship.

**This position will interact with**
- Internals: Manufacturing, Demand Planning, Order Processing and Sales Departments.
- External: Customers, carriers and service providers."

**Basic Requirements**
- Intermediate/Advanced English level
- Experience in Supply Chain or Customer Service
- Advanced level of Excel or Google Sheets
- Good Communication - Criativity
- Experience in Consumer Goods Companies desirable
- Knowledge of SAP is desirable
- Experience with Analytics is desirable
- Courses related to the area desirable

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognised brand names as Colgate, Palmolive, elmex, Tom’s of Maine, Sorriso, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sanex, Elta MD, PCA Skin, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Science Diet and Hill’s Prescription Diet.

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