Customer Service Analyst
Há 9 horas
Working at Freudenberg: "We will wow your world" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments. We at Freudenberg-NOK Sealing Technologies run the business operations of Freudenberg Sealing Technologies (FST) in the Americas. Being part of the global Freudenberg Group, our company is a leading producer of advanced sealing technologies for automotive and general industries. Freudenberg-NOK Sealing Technologies is a joint venture between Freudenberg and NOK Corp. in Japan, is headquartered in Plymouth, MI, operates more than 20 facilities and employs about 4,700 people across the Americas. Some of your Benefits Meal Allowance Easily Reachable Public Transportation Allowance Welcome to career changers Health Insurance - São Paulo - Hybrid Work Freudenberg-NOK-Componentes Brasil Ltda. You support our team as CUSTOMER SERVICE ANALYST **Responsibilities**: - Conducts order validations and entries - Confirms customer order receipt, creation, and delivery - Monitor and tracks order statuses and manages claim cases and returns - Provides clear and consistent communication between and with customers and internal production - Serves as the primary contact for customers, including cases of issues or escalation - Supports transfer projects and process improvement initiatives - Handles routine maintenance of the Master Data System **Qualifications**: - Bachelor’s Degree complete in Foreign Trade; - Customer Service Experience - Relevant certifications, system experience, and training - Professional-Level Spanish language skills preferred - Communication & Collaboration: Communicates clearly and concisely, while engaging proactively with colleagues at all levels of the organization. - Value for Customers: Anticipates, understands and meets internal/external customers’ needs and expectations. Develops solutions based on a customer centric approach. - Innovation: Drives and supports innovative ideas, while taking informed risks to seek and develop new or improved solutions. - Drive & Execution: Proactively identifies what needs to be done and takes action. Explores new ways and pursues new opportunities. The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law. Additional Information Amanda Sampaio 55 11 4072-5151
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