Bilingual Customer Service Representative(Puerto Rico)

1 semana atrás

Paraná, Brasil Helpware Tempo inteiro

**Part Time(30-32 hours a week) Bilingual Customer Support Representative**

**About Us**

Helpware is a technology-driven American company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Ou**r** PR team is growing and we're looking for experienced **Customer Support Representatives**to join our Helpware team.

**Position Overview**:
**Primary Responsibilities**:

- Inbound & outbound calls; English and Spanish
- Scheduling reservations for transportation to healthcare appointments;
- Checking on the status of those transportation reservations;
- Interaction not only with health plan members but also with transportation providers and healthcare facilities;
- Routing calls to internal teams that specialize in questions related to billing, benefit balances, and other general account issues.

**Required Education**
- High school diploma or equivalent

**Preferred Experience**
- One(1) year of inbound call center experience in high scall volume atmosphere
- Prior Work History in a call center environment
- Experience with NEMT (Non-Emergency Medical Transportation) guidelines
- Knowledge of health insurance programs and benefits

**Skills**
- Outstanding problem-solving skills and ability to maintain professionalism in a high-stress environment
- Positive and helpful attitude
- Exceptional interpersonal skills and conflict resolution ability
- Ability to work independently and/or with a Team
- Basic computer literacy; proven ability to navigate multiple Windows/tabs, copy/paste, and accurately type 35 wpm
- Flexible with the ability to adapt to changes in business, strategy, and technology
- Ability to empathize with the Member and/or Member's guardian
- Must be able to work with geographically and culturally diverse populations and personalities

  • Bilingual Customer Service Representative

    Há 7 dias

    Paraná, Brasil Helpware Tempo inteiro

    **Details** **Location: Guam or Puerto Rico | Office: Remote | Vietnamese spoken proficiency is a must.** **About Us**: Helpware is a technology-driven company that provides Customer Experience & Operational Support for modern companies. Our team is driven by the purpose of providing best in class value-adding services to our partners by leveraging our...

  • Regional Sales Manager

    Há 3 dias

    Paraná, Brasil SolarEdge Tempo inteiro

    **Power the Future with us!** SolarEdge (NASDAQ: SEDG), is a global leader in high-performance smart energy technology, with over 5000 employees, offices in 34 countries, and millions of products installed in over 133 countries. Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete...

  • Field Clinical Representative CRM

    2 semanas atrás

    Paraná, Brasil Boston Scientific Corporation Tempo inteiro

    **Additional Location(s)**: N/A**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance**At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the...

  • Customer Experience Representative Web Services

    4 semanas atrás

    Paraná, Brasil Atrium Educação Tempo inteiro

    REQUISITOS •⁠ ⁠Experiência prévia em Customer Success ou Atendimento a Clientes Premium, de preferência em educação executiva, consultoria ou programas de mentoria. •⁠ ⁠Excelente comunicação oral e escrita, com habilidade para construir relacionamento de confiança e proximidade. •⁠ ⁠Capacidade analítica para interpretar...

  • Sales Manager

    2 semanas atrás

    Paraná, Brasil CSafe Tempo inteiro

    CSafe is seeking a **Sales Manager**in Puerto Rico to join our world-class sales team! CSafe offers the most comprehensive temperature-management solutions for pharmaceutical cold chain shipping needs around the world to ensure patients receive life enhancing products. With a “patient-centered” focus, deep industry expertise and commitment to innovation,...

  • Data Entry Clerk Outdoor

    1 semana atrás

    Paraná, Brasil Nielsen Tempo inteiro

    **Job Purpose**:Take pictures of billboards on the main roads of Puerto Rico and make the correct coding of these advertisements, correctly identifying their location, brand and product. Follow up Nielsen’s values with proposal’s and learning centers opportunities. Ensure that the monitoring and entry of the information produced in the different Media...

  • Patient Service Clerk

    2 semanas atrás

    Paraná, Brasil Triple S Tempo inteiro

    **Patient Service Clerk** **Mayagüez, PR** **ABOUT US** - At Triple S, we are committed to provide meaningful job experiences for Valuable People (Gente Valiosa). We encourage an environment of very high ethical standards, always excelling in service, _**_collaboration _**_among the company_**_, agility_**_ to deliver timely, and embracing...

  • Business Analyst

    3 semanas atrás

    Paraná, Brasil Granicus LAC Tempo inteiro

    The Company:**Serving the People Who Serve the People**Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our...

  • Motoristas Particulares

    1 dia atrás

    Foz do Iguaçu (Paraná), Brasil Cronoshare.com.br Trabalho remoto Freelance Tempo inteiro

    Transporte do centro de foz ao aeroporto de puerto uguacu. As 12h do dia 08/09. Segunda feiraQual o tipo de veículo que você precisa?   CarroO motorista deve ter veículo próprio?   SimQual é o objetivo do serviço?   Transfer aeroportoQuantas pessoas serão transportadas?   2 pessoasFrequência do serviço   Pontual (uma única vez)Local...

  • Patient Service Clerk

    3 semanas atrás

    Paraná, Brasil Triple S Tempo inteiro

    **Patient Service Clerk****Caguas, PR****ABOUT US**- At Triple S, we are committed to provide meaningful job experiences for Valuable People (Gente Valiosa). We encourage an environment of very high ethical standards, always excelling in service, _**_collaboration _**_among the company_**_, agility_**_ to deliver timely, and embracing _**_accountability_**_...