Bilingual Customer Service Representative
1 semana atrás
**Details**
**Location: Guam or Puerto Rico | Office: Remote | Vietnamese spoken proficiency is a must.**
**About Us**:
Helpware is a technology-driven company that provides Customer Experience & Operational Support for modern companies. Our team is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies. We have offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines.
**Position Overview**:
**Benefits**:
- $15 USD per hour.
- Work from home.
- Computer equipment.
- Great culture.
- Growth opportunities.
**Primary Responsibilities**:
- Working shift in between 8 am to 8 pm CST (40 hours per week)
- Inbound & outbound calls.
- Bilingual in English and Vietnamese.
**Required Education and Experience**:
- High school diploma or equivalent.
- 1+ year of customer service experience in a fast-paced environment.
- Prior overnight and 3rd shift work experience (preferred).
**Skills**:
- Outstanding problem-solving skills and ability to maintain professionalism in a high-stress environment.
- Positive and helpful attitude.
- Exceptional interpersonal skills and conflict resolution ability.
- Ability to work independently and/or with a team.
- Basic computer skills: proven ability to navigate multiple windows/tabs, copy/paste, and accurately type 35 words per minute.
- Flexible with the ability to adapt to changes in business, strategy, and technology.
- Ability to empathize with the customer and/or customer's guardian.
- Must be able to work with geographically and culturally diverse populations and personalities.
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