Customer Support Agent
3 semanas atrás
We are looking for a talented **Customer Support Agent** to join our dynamic team and help us continue our growth.
**Responsibilities**:
- Identify and assess customers' needs to achieve satisfaction
- Engage in conversation and delight customers
- Ability to answer a high volume of requests daily
- Knowing our products inside and out so that you can provide accurate information
- Build positive relationships by going above and beyond with customer service, ensuring that all questions, requests, or concerns are handled appropriately
- Contribute to team effort by accomplishing related results as needed
- Working with a team of CSRs and other departments to find appropriate solutions
**Requirements**:
- Fluent in English, knowledge in other languages is a plus.
- Native in Portuguese
- Proficient in typing and computer navigation skills: at least a typing speed of 25 WPM
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and problem-solving skills
- Ability to find the positive in any situation
- Attentiveness and patience
- Ability to multitask, prioritize, and manage time effectively
- Interpersonal and customer service skills
- Willingness to achieve goals and self-improvement
- Willing to work on a shifting schedule which varies for 24 hours / 7 days a week operations coverage, up to 44-48 hours per week
**Benefits**
Other details:
- 100% Remote work
- Paid time off
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