Customer Support Agent
3 semanas atrás
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We are looking to hire a **Customer Support Agent** to help students from LATAM throughout the learning process, answering their questions, relieving their doubts, and solving technical issues.
**_
Please submit all resumes or CV's in English._**
**Requirements**:
- 2+ years of experience in Customer Support;
- Advanced level of English (C1) and Spanish (C1);
- To be customer oriented, enjoy helping people and be able to multitask;
- A general understanding of the IT industry and basic knowledge of programming languages such as HTML, CSS, JavaScript, Python;
**Nice to have**:
- Work experience in a help desk, call center, and/or professions related to customer service.
What you will do:
- Help students by answering their questions in chat rooms and mail channels;
- Accompany the learning process, communicate with the student guidance team;
- Work with a large amount of information and structure it accordingly.
What we can offer you:
- Schedule 5/2 (Days off - Thursday and Friday);
- Payment of 800 USD gross;
- 100% remote collaboration;
- Fixed schedule of 10:00 AM - 7:00 PM or 1:00 PM - 10:00 PM Mexico time zone;
- Professional development in the international team;
- A comfortable digital office. We use modern digital tools — Slack, Notion, Zoom, Hubspot, HiBob — to make collaborating together seamless;
- Diverse and tight-knit team spread out across the US, Europe, LatAm, and more
- _This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time._
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