Assistant Director of Food

**Job Description**: **About Rosewood São Paulo** Marking the launch of the ultra-luxury Rosewood Hotels & Resorts® brand in South America, Rosewood São Paulo will occupy a building already considered iconic among the city's new buildings. Strategically located in the Avenida Paulista area, just steps away from several of São Paulo's most famous attractions, the hotel will be in the heart of Cidade Matarazzo, a complex of elegant buildings dating back to the early 20th century, which will also feature luxury shops and an entertainment and arts center. The development will redefine the landscape in the Av. Paulista region and set a new standard for luxury hospitality in São Paulo. Designed by renowned international icons, including Pritzker Award-winning architect Jean Nouvel, interior designer Philippe Starck and a selection of renowned Brazilian artists, Rosewood São Paulo will reflect Brazil's energy and cultural heritage through architecture and design inspired by local history and cultural heritage. Also occupying the tower building that will be called Edifício Mata Atlântica, with an impressive vertical garden, the hotel's 150 rooms and 124 suites will feature a sophisticated fusion of old and new, lush vertical gardens and refined and authentically local furnishings. Six restaurants and bars, including an elegant area overlooking the hotel's lush gardens, will welcome visitors and locals to a truly innovative dining experience. The facilities will include two swimming pools - one on the roof of the former maternity ward and the other situated within the hotel's gardens, and facilities at Asaya, the Rosewood chain's most brand new wellness concept.. Hotel guests will also benefit from a complete music studio, cinema, theater and arts exhibition areas. Joining Rosewood Hotels and Resorts is not just about joining a company, it's about joining a culture. We create enriching environments where we are inspired to look at life as a living canvas of unlimited possibilities. We invite you to explore and discover a new journey with Rosewood. The foundation of Rosewood Hotels and Resorts is its commitment to "Relationship Hospitality" - a belief that true hospitality springs from cultivating and building strong and lasting relationships with other associates, guests, partners and the communities in which its hotels operate. In doing so, Rosewood Hotel Group strives to become the industry leader in delivering the true meaning of hospitality. **REPORTS TO**: Director of Food & Beverage **Essential Duties and Responsibilities** - Ensures regular, on-going communication (e.g., pre-shift briefings, staff meetings). Continually communicates a clear and consistent message regarding departmental goals to produce desired results and models desired service behaviors in all interactions with guests and internal guests. - Works with management team to develop an operational strategy that is aligned with the hotels business strategy and leads its execution. Works with team to put sustainable work processes and systems in place that support the execution of the strategy. - Responsible for establishing and maintaining divisional standards in order to achieve and maintain the “5 star" status. - Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance; coaches team by providing specific feedback to improve performance. Conducts annual performance appraisal with direct reports according to standard Human Resource guidelines. - Actively solicits internal guest feedback, utilizes an open door policy and reviews internal guest satisfaction results to identify and address internal guest problems or concerns. Ensures internal guests are treated fairly and equitably, brings issues to the attention of Senior Management as necessary. Encourages participation in annual internal guest opinion survey. Holds managers accountable for developing action plans associated with survey results and ensures that necessary changes are implemented. - Ensure that goals and objectives of human resources management are met through supporting the hotel philosophy concerning, but not limited to, training, hiring and employee relations. - Develops and updates policies and manuals, as related to the division/department, for implementation in the field, while ensuring compliance to the same for consistency across the group. - Reviews reports and financial statements to determine divisional operations performance against budget. Works with direct reports to determine areas of concern and establish ways to improve the department’s financial performance. Leads cost containment efforts within operations including organizational restructuring when necessary. - All other duties as required.**Required Skills**: - Graduated in Hotel Administration or Administration. - Solid experience managing Food and Beverage operations in a luxury hotel or self-employed lifestyle re