Latam Digital Customer Care Specialist
1 semana atrás
**Job Description Summary**: Buscamos profissional com experiência robusta em desenvolvimento de soluções digitais de atendimento ao cliente para atuar com escopo América Latina. **Que tal atuar em uma empresa líder global em tecnologia médica que impulsiona o mundo da saúde? Seja parte de algo grandioso** A BD é uma das maiores empresas de tecnologia médica do mundo e está impulsionando o mundo da saúde aprimorando descobertas, diagnósticos e cuidados médicos. Somos mais de 65 mil associados unidos por um único propósito e temos presença virtual em todos os países do mundo, atuando nas mais desafiadoras questões globais de saúde. **Principais atividades**: - Coordenar os experiências digitais de atendimento (Portal do Cliente LATAM, Telegram, Blip, Chatbot), expandir sua utilização, reduzir "churn" através de um excelente "human/user experience" - Coordenar imersões com os usuários das experiências digitais, entendendo sua jornada e as dores, e propondo iniciativas para sempre inovar e melhorar a experiência - Liderar o SQUAD, projetos e iniciativas, fornecedores para implementar com sucesso, velocidade e assertividade as novas funcionalidades - Criar um roadmap estratégico de médio/longo prazo com um portfolio de projetos e iniciativas que busquem manter a empresa sempre atualizada nas melhoras práticas de produtos digitais - Coordenar os gastos mensais aos fornecedores dos sistemas de Customer Care, realizar o exercicio de budget e ASR - Criar, analisar e reportar as métricas de Customer Care LATAM através de Data Analytics (PowerBI, Datalake) **Requisitos**: - Experiência robusta em desenvolvimento de soluções digitais com foco em atendimento ao cliente - Formação superior completa - Imprescindível espanhol intermediário - Desejável inglês avançado - Conhecimento em PowerBI - “_A BD preza pela equidade no ambiente de trabalho sem discriminação por qualquer deficiência, classe, etnia, idade, religião, identidade de gênero ou orientação sexual.”_ **Primary Work Location**: BRA Sao Paulo - Chacara Santo Antonio **Additional Locations**: **Work Shift**:
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