Customer Care Representative

Location

Campinas, São Paulo, Brazil

Category

Sales

Job ID: R137911

Posted: Jul 10th 2025

**Would you like to help the team to solve customer challenges in the energy industry?**

**Are you a Customer Care Specialist looking for a new opportunity?**

**Join our team**

Our Digital Solutions business provides intelligent, connected technologies to monitor and control our energy extraction assets. We provide customers with the peace of mind needed to reliably and efficiently improve their operations.

**Partner with the best**

Working in a team environment, delivering Order Entry, Inside Sales and Administration activities. Acting as one of the main pre
- and after-sales customer contact points. Responsible for managing fast and effective exchange of commercial information between various departments to respond to customer queries/ transactions in a manner that exceeds customer expectations.

As a Customer Care Representative, you will be responsible for:

- Managing allocated key accounts and regions, and back up other regions
- Working in cooperation with team members from Sales, Inside Sales and technical support to help resolve issues and find improvements to prevent those issues arising again.
- Interfacing with Supply Chain & Engineering to coordinate shipments of material to meet customers’ requirements.
- Co-ordinating service/goods Inwards and other departments as necessary to coordinate the return of material for repair and or restock.

**Fuel your passion**

To be successful in this role you will:

- Be studying or have completed higher education
- Have previous experience in direct talk-to customer
- Have excellent spoken and written English language and Portuguese fluent.
- Have high level of motivation and ability to work under pressure

**Work in a way that works for you**

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

- Working remotely from home or any other work location 3 days a week
- Availability for 2 days in the office (Campinas/SP)

**Working with us**

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

**Working for you**

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

- Contemporary work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- Safety net of life insurance and disability programs
- Tailored financial programs
- Additional elected or voluntary benefits

About Us:
We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward - making it safer, cleaner and more efficient for people and the planet.

Join Us:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.