IT Operations Manager

Há 9 horas

Rondônia, Brasil Kognitiv Tempo inteiro

At Kognitiv Inc., we’re redefining what it means to be a Workday partner. As one of the fastest-growing companies in the ecosystem, we bring deep expertise, innovative thinking, and a people-first mindset to everything we do. We’re not just building better Workday solutions—we’re building a company where talented people thrive.

**Ready to do your best work? Join us.**

The IT Operations Manager is responsible for the strategic oversight, security, and maintenance of the organization’s global information technology infrastructure. This role ensures 24/7 system availability, manages the lifecycle of physical and virtual assets, and oversees third-party Managed Service Providers (MSPs) to support a distributed workforce.

**ESSENTIAL DUTIES & RESPONSIBILITIES**
- **Vendor & Service Management**: Accountable for the performance of IT Managed Service Providers (MSPs); monitors Tier 1 support delivery and ensures adherence to established Service Level Agreements (SLAs).
- **Global Asset Lifecycle**:**Oversees procurement, international logistics, deployment, and secure decommissioning of hardware (laptops/peripherals) across North America, Europe, and Asia.
- **Security & Compliance**: Implements and enforces security protocols including Multi-Factor Authentication (MFA), Endpoint Protection, and Zero-Trust architecture. Ensures organizational compliance with SOC2 standards and regional data privacy laws (GDPR, India DPDP, PIPEDA).
- **People Leadership**: Exercises direct supervisory authority over Technical Support Analysts, including hiring, performance management, training, and professional development.
- **Infrastructure & Risk**:**Monitors the health of physical and virtualized environments; leads incident response, disaster recovery planning, and risk mitigation activities.
- **Strategic Projects**:**Acts as Project Lead for internal technology initiatives, including system migrations, AI implementation, and geographic business expansions.

**QUALIFICATIONS**
- **Experience**:**Substantial experience in IT operations within a global, multi-time-zone environment, including demonstrated leadership or supervisory experience.
- **Technical Knowledge**:**Advanced proficiency in Windows and macOS administration. Expertise in Mobile Device Management (MDM) and Zero Trust Network Access (ZTNA). Strong understanding of networking protocols (TCP/IP, DNS, DHCP) and cloud architecture (GCP).
- **Communication**:**Fluent professional verbal and written English communication skills.
- **Remote Work**:**Ability to maintain a secure, private home office environment.
- **Digital Presence**: Sustained use of computer systems and participation in virtual meetings across varying time zones.
- **Travel**:**Occasional international travel may be required for corporate audits or strategic planning.

**Pay Transparency Statement**

**Kognitiv is an Equal Opportunity Employer**

**Work Authorization**

**Estimated Application Deadline**

2026-03-14

LI-NS1

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