Associate Sales Process Specialist

Há 5 dias

Sao Paulo, Brasil UL Solutions Tempo inteiro

Engages with customers via telephone or electronic inquiries to address inquiries and admin-related activities
- Coordinates pre
- and post-sale actions to ensure customers are meeting TIC certification requirements and product or service adoption timelines
- Works within standard operating procedures under supervision to develop and share quotes using standardized pricing tools
- Client follow-up and aid in turning quotes into orders. Process quotes into Orders using ERP
- Support account managers & SE/ISEs by performing included but not limited to admin-related tasks
- Applies experience and skills to complete assigned work within own area of expertise
- Connects customer to appropriate UL personnel (Account Manager, SEs/ISEs, delivery teams and engineers, etc.) when appropriate
- Track account history and supply data from internal sources as requested by account owners and representatives to facilitate deeper knowledge of account and account opportunities
- Collaborates with internal resources to resolve customer inquiries and ensure that the customer receives the proper message to ensure complete understanding and results requested
- Based on the relationship and deep understanding of the customer and needs, provides input to account manager or SE/ISE to inform sales strategy where applicable
- Build an internal UL problem-solving network and proactively engage internal personnel to

anticipate problems, improve delivery, and develop solutions that improve ULS’ customer experience
- Meet established timelines for pre-and post-sales activities.
- **Mission**: For UL, corporate and social responsibility isn’t new. Making the world a safer, more secure, and sustainable place has been our business model for over 125 years and is deeply ingrained in everything we do.
- **People**:Ask any UL employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL. We’re able to deliver the best because we employ the best.
- **Interesting work**:Every day is different for us here as we eagerly anticipate the next innovation that our customers create. We’re inspired to take on the challenge that will transform how people live, work, and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.
- **Grow & achieve**:We learn, work, and grow together with targeted development, reward, and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.
- High school diploma
- Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software
- Under 1 years of related experience
- Business acumen and a sufficient understanding of business sales processes
- Sufficient understanding of core UL products / services for aligned industry to effectively generate quotes.
- Experience managing internal systems and data sources
- Strong communication and administrative skills
- English proficiency preferred.

Hybrid

LI-BD1

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