Software Support Analyst

1 semana atrás

Sao Paulo, Brasil Sovos Compliance Tempo inteiro

**Build your future with Sovos**

Digital technology has forever changed business. Now, it’s transforming tax. Sovos’ software was built for the digital future of tax, with complete, connected offerings for tax determination, continuous transaction control compliance, tax reporting and more.

Our 2,000 employees throughout the Americas and Europe are building the future of global compliance software with a culture of commitment to keep our promise to customers.

**The work you'll do**

As a Software Support Analyst, you will provide technical support on regular production issues, processes and procedures; resolve product and service concerns and/or opportunities by utilizing product knowledge and organization acumen. Develop relationships internally and externally that foster collaboration; maintain a knowledge level of support areas conducive for effective analysis of solutions.

More specifically, you will:

- Provide technical support to internal and external users regarding the resolution of production issues, processes, and procedures; respond promptly and professionally; analyze impact and scope to determine Level 1 issue resolution.
- Assist in all technical problems (i.e. performance, security, etc.) for the multi-products supported.
- Effectively troubleshoot, replicate and leverage existing workarounds as needed and in interim to ensure client service.
- Document and communicate the results to internal and external users.
- Identify user needs and requirements to existing and proposed system issues; document user requirements thoroughly via the client portal.
- Stay current with emerging technology and trends in order to provide technical support for product rollouts and/or existing offerings.

**What We Need From You**
- **C**omputer software knowledge; strong Microsoft Excel skills.
- Intermediate english level
- Ability to learn quickly and become an expert on our software and services
- Strong customer service skills with an emphasis on listening and documenting client needs.
- Effective communication skills (verbal and written) to both technical and non
- technical audience.

**How You’ll Grow**

Growth is serious business at Sovos
- In the past 12 months, nearly one-third of our employees experienced career growth in the form of **promotions, career changes, and lateral moves.**:

- There are clear paths of growth within our roles.

**What Does Sovos Offer You?**

The tools to grow your career both personally and professionally:
Did you know that over 30% of our employees earned a promotion or job change In FY2020? That can happen because growth Is serious business here at Sovos, and we have the programs In place to make sure of it, including:

- Mentoring Programs
- Management Bootcamps and Development Trainings
- Yearly performance reviews where compensation and performance are assessed and rewarded generously
- Clear paths for growth within our roles (but we know that career development can be like a spider web, not a ladder - we give you the tools to move outside of your career as well)

Sovos is an equal opportunity employer and those seeking employment with us are considered without regards to race, color, religion, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic protected by law.

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