Member Support Analyst

Há 3 dias

Sao Paulo, Brasil Wework Tempo inteiro

**About the Role**:
WeWork is currently seeking a Tier 1 Support Analyst to support our members and Community teams remotely by staying connected to support requests. This position is based in **São Paulo** and will report directly to the Support Manager.

**As a successful **Member Support Analyst**, your responsibilities will include (though will not be limited to)**:

- **
A full understanding of our products, services, and offerings, including the operational framework that allows WeWork to deliver our products, services, and offerings**
- **
Taking ownership of the interaction platform for WeWork locations and being the primary point of contact for inbound member questions and requests**
- **
Providing members with exceptional service by understanding their requests and offering thoughtful, timely, and effective solutions**
- **Working side-by-side with the on-site Community Management teams to ensure members’ requests are being met**
- **
Liaising with cross-functional departments such as billing, facilities, security, IT, and digital support if request requires cross-functional collaboration**
- **Preparing and delivering reports to key stakeholders to better understand patterns, escalations, and areas of strength and improvement**
- **
Escalating urgent requests and questions to appropriate stakeholders and working collaboratively towards a resolution and effective service recovery**
- **
Consistently communicating feedback and suggestions to key stakeholders to improve processes and member experience**
- **Thinking critically around the services and support and challenging the status quo to drive member satisfaction**

**Experience and Requirements**:

- **
At least 1 year of customer service related work experience in a medium to high growth company and/or entrepreneurial environments**
- **
Excellent communication, writing, and presentation skills**
- **
Excellent organizational and multitasking skills**
- **
Experience using cloud-based software platforms; technologically savvy**
- **
Proficient with Salesforce Service Cloud or similar programs**

**Who You Are and Key Competencies**:

- **
Demonstrate responsibility, accountability, empathy, and high emotional intelligence**
- **
Ability to think critically and analytically to offer proactive ideas and solutions that influence change**
- **
Genuine care for people and patience in hearing member concerns, requests, and questions knowing you have the opportunity to shape their experience

  • Member Support Analyst

    4 semanas atrás

    Sao Paulo, Brasil Wework Tempo inteiro

    **About the Role**:WeWork is currently seeking a Tier 1 Support Analyst to support our members and Community teams remotely by staying connected to support requests. This position is based in **São Paulo** and will report directly to the Support Manager.**As a successful **Member Support Analyst**, your responsibilities will include (though will not be...

  • Technical Analyst Support

    2 semanas atrás

    Sao Paulo, Brasil Oracle Tempo inteiro

    Technical Analyst Support - Trainee-22000418 **Applicants are required to read, write, and speak the following languages**: English, Portuguese **Preferred Qualifications** **Position Overview**: - Position is for a Trainee Functional-Techno Support Analyst - Knowledge for PL/SQL/Java will be an advantage - English is Mandatory. Spanish is a...

  • Salesforce Support Analyst

    Há 6 dias

    Sao Paulo, Brasil The Getch Tempo inteiro

    **Role: Salesforce Support Analyst** **Location: Sao Paulo Brazil** **Duration: Fulltime Permanent** **Salary: 15000 to 18000 BRL/MONTH** **Languages: English Mandatory** **Openings: 10+** **Roles & Responsibility** **Salesforce incident support and improvements,** **Portuguese and English Language S** **upport required and ONCALL support 2 weeks per...

  • Sales Support Analyst

    3 semanas atrás

    Sao Paulo, Brasil ABB Tempo inteiro

    **Sales Support Analyst**:**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • IT Support Analyst

    Há 3 dias

    Sao Paulo, Brasil KORE Tempo inteiro

    **Are you an energetic, enthusiastic, IT Support Professional?** If you are an experienced Support Analyst, then you may be the person our team needs. We are seeking an IT professional with experience providing end-user support to join our team as an IT Support Analyst. The IT Support Analyst is responsible for providing end user support for hardware,...

  • IT Support Analyst

    4 semanas atrás

    Sao Paulo, Brasil KORE Tempo inteiro

    **Are you an energetic, enthusiastic, IT Support Professional?** If you are an experienced Support Analyst, then you may be the person our team needs. We are seeking an IT professional with experience providing end-user support to join our team as an IT Support Analyst.The IT Support Analyst is responsible for providing end user support for hardware,...

  • Apps Support Sr Analyst

    3 semanas atrás

    Sao Paulo, Brasil Citi Tempo inteiro

    **Responsibilities**:- The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.- Start of day checks, continuous monitoring, and regional handover.-...

  • Analyst, Partner Support

    2 semanas atrás

    São Paulo, Brasil EPIP Tempo inteiro

    Luminate doesn’t just make grants; we build partnerships with our grantees. We form trust-based relationships with organisations who share our aspirations for impact, we learn about their goals and obstacles, and we offer them “beyond-the-grant" support. We believe that more effective organisations deliver greater impact, and we believe we have a role to...

  • Apps Support Intmd Analyst

    Há 4 dias

    Sao Paulo, Brasil Citi Tempo inteiro

    The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives...

  • Technical Analyst 2-support Suitecloud

    2 semanas atrás

    Sao Paulo, Brasil Oracle Tempo inteiro

    Technical Analyst 2-Support SuiteCloud-22000DMT **Applicants are required to read, write, and speak the following languages***: English, Portuguese **Preferred Qualifications** Preferred Qualifications - Internal **Your responsibilities.** **The Technical Support Analyst is responsible to deliver post-sales support in languages other than English and...