Temporary Customer Support Representative

1 semana atrás

Sergipe, Brasil Fluke Tempo inteiro

**About the company**:
LANDAUER is the world leader in dosimetry services and equipment, part of Fluke Health Solutions / Fortive group.

LANDAUER Nordic office is located in Hovås, near Gothenburg (Sweden).

An exciting and varied job in the field of radiation safety products.

Our customers are professionals from the nuclear and medical sectors, mainly in Sweden and Norway.

Our focus is on providing exceptional customer care and to do what it takes to help each customer.

Comfortable with phone calls and writing personalized answers to customer requests, you are their privileged contact and will contribute to the satisfaction and sustainability of our customers.

You will be part of a small team, in an international company.

You will work mainly on your own, with a customer service back-up colleague based in France and an inside sales colleague based in Hovås.

You will report to the EMEA customer service manager based in France, and be in regular contact with colleagues in Production, Sales, Finance, Technical support and IT based in France (in English).

You will have the opportunity to participate in a lot of post-production activities such as padel and corporate events with the FHS Hovås team.

**Responsibilities**:

- Open new customer accounts and updating existing accounts
- Enter orders
- Initiate corrective action, when necessary, to resolve complex customer requests or needs
- Provide assistance and guidance on customer web-portal
- Handle credits and various invoice questions
- Answer shipping questions and other logistics assistance
- Process master data and client lists accurately

**Qualifications and skills**:

- Excellent customer service skills
- Strong oral and written communication skills
- Ability to deal with data that is of a sensitive and confidential nature
- Attention to detail
- Ability to multi-task, prioritize, and manage time effectively
- Effective decision-making skills coupled with the ability to problem solve
- Ability to track errors and escalate to other departments
- Fluent in Swedish and English
- Ability to work independently
- Results driven

**Fortive Corporation Overview**

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

**About Fluke**

None

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