Cx Manager in Latam

Há 4 dias

Curitiba, Brasil Proto Tempo inteiro

Proto is a leader in inclusive chatbots and multilingual contact center automation in emerging markets. Our AI Customer Experience (AICX) solutions serve large central banks to small fintechs that require high-performance natural language understanding for under-resourced languages from Africa to Asia.

**Who is Proto?**

**Recent Awards**

2021 Africa Digital Financial Inclusion Facility Winner
2020 Alliance for Financial Inclusion Fintech Finalist
2019 Central Banking Fintech & Regtech AI Award Winner
2019 Alliance for Financial Inclusion Fintech Finalist
2019 iGaming Asia Congress Innovation Winner
2018 RegTech for Regulators Accelerator Chatbot Competition Winner

**About the Team**

Proto’s team is extremely global with 92% BIPOC (Black, Indigenous, and Persons of Colour) and 50% female members working across over ten countries. We’re a remote team of self-starting and entrepreneurial NLP engineers, SaaS sales professionals, and digital nomads. Our management operates established processes for cross-cultural and timezone collaboration while limiting Zoom to less than an hour a day.

**Job Summary**

Proto’s CX department team members have a passion for relationship-building and customer experience. As a Customer Success Manager, you will proactively lead clients through the development and automation of their customer experience with Proto.

**Requirements**:

- Experience in customer success;
- Strong verbal and written communication;
- Project management for technical software implementations;
- Ability to learn new technology quickly;
- Fluent in English and Portuguese - Spanish is a plus;
- High-speed internet connection;
- Video call capability with a high-quality microphone.

**Nice-to-Haves**
- Background in natural language processing and/or computational linguistics;
- Previous experience in SaaS or AI companies;

**Benefits**
- Remote/flexible work. We’ve been remote-first since the start, with a tested process of team collaboration that maximizes productivity.
- Proto gear & allowances. Proto outfits its team with quality swag and offers a WFH program for computer and ergonomic equipment purchases.
- High standards & autonomy. Work with a global team of self-starters doing their best work, led by a management team executing upon an ambitious expansion plan

Proto is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.

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