Amer IT Delivery Manager

**Who are we?**

Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 20+ years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.

We are seeking a highly skilled and experienced Manager to oversee and manage the successful implementation of mission critical multidisciplinary projects to our Managed Services customers and Is responsible for planning standards reviews and support the setting strategy for company-wide projects/programs/portfolios.

**What you’ll be doing**:
**Portfolio and Project Management**
- Execute the implementation strategy for AMER Managed Services technology portfolio applied for your projects queue in alignment with business objectives and having the customer at the center.
- Responsible for your AMER Manage Services project queue management driving project initiatives to meet revenue targets, business priorities and customer satisfaction, and also support your pears.
- Direct and support multiple teams and business professionals that are responsible to deliver wide company technical and strategic projects.
- Act as third-level escalation point of contact for customers, maintaining strong relationships and effectively managing and meeting expectations throughout the project lifecycle.

**Leadership and People Management**
- Provides management and leadership across AMER team to ensure the team's growth is in alignment with business needs. In partnership with direct reports set functional and development SMART objectives for immediate team members and their staff. Sets direction for the business function.
- Foster a culture of continuous feedback, providing timely and relevant feedback to the team, coaching and helping them to grow their skills and learn from their experiences.
- Lead and manage a team of people, engineers, and technical specialists to ensure portfolio, program and project success, timely delivery, and high-quality outcomes in alignment with Equinix’s strategy.
- Develop and retain a high-performing, healthy and highly engaged team, creating a sustainable and diverse talent pipeline to meet Equinix strategic objectives.

**KPIs**
- Ensure appropriate metrics and KPI's are in place and being properly measured covering the needs of the team, the function, the stakeholders and the overall business area.
- Responsible to monitor and report the progress of your project queue ans much as yours direct reports, analyzing trends, identifying opportunities and proposing improvements.

**Process and Resources Planning**
- Ensures that project planning are in place, with appropriate templates, that team is following the standouts defined. Identifies areas for continuous improvement and lessons learned and owns the team to eliminate gaps..
- Supports matrix leadership in developing functional planning by rolling up department continuous improvement areas and developing holistic plans to close functional gaps.
- Stay updated on industry trends, emerging technologies, and best practices and foster a culture of continuous improvement in the team, identifying opportunities to enhance technical delivery processes, tools, and methodologies and implement relevant advancements to drive efficiency and effectiveness.

**Communication, Network and Negotiation**
- Responsible for a team who has multiple and broad communication responsibilities and to ensure stakeholders and customers’ expectations are properly managed.
- Continuous challenges the