Implementation Manager

**Responsibilities**: - To lead the implementation of complex deals in line with project management methodology and have end to end management of dedicated client deal portfolio enhancing the client on-boarding experience. - Oversight of all client on-boarding activity end-to-end (including standard, low complexity and complex deals). - Manage and coordinate the work involved in a complex deal working with partners including Sales, Product, Technology, Client Operations, Marketing, Risk and Controls, Legal and other teams - Serve as single point of contact for the client and internal functional partners, responsible for the coordination and successful end-to-end delivery of projects. Closely manage the expectations of the client organization. - Develop and maintain a customized project plan tailored to client’s requirements, outlining deliverables, milestones, critical path items and actions - Establish appropriate governance model to deliver client requirements ensuring strict adherence to defined quality standards and practices outlined in “best practices” collateral. - Continuously reduce implementation cycle time, minimize deal slippage and associated revenue conversion lead time. Accurately report project status, escalating effectively for “on hold” and slow moving deals. - Effectively manage client relationships and ultimately act as trusted advisor for dedicated client portfolio. - Lead meetings and coordinate activities of the cross-organizational implementation teams - Chair the Board and Steering Committee meetings with all cross-functional team leads - Maintain solid relationships with key client and internal stakeholders - Partner with the client to escalate and manage critical issues to resolution. - Manage regular client communication for portfolio of projects and serves as escalation point for key client and internal stakeholders - Effective maintenance and communication of MIS and project metrics. Provide ongoing senior management updates on key projects as required. - Lead testing and solution validation efforts to ensure the solution meets the clients expectations and is line with contractual obligations and agreements - Ensure effective transition from project to production - Responsible for supporting the preparation of Request for Proposal responses; actively participate in prospective client presentations and demos - Identify opportunities for process improvements and contribute to department initiatives to implement process enhancements **Qualifications**: - 5-8 years of experience - Wide organizational knowledge and cross-functional team work experience to deliver multi-work stream projects. Communication and presentation skills to command senior client and senior internal stakeholder meetings (Steering Committees). Excellent Leadership skills; ability to promote team building and develop partnerships with other teams. Ability to analyze and solve complex problems; advanced influence skills - Self-starter and ability to take initiative in driving projects forward. Excellent organizational and planning skills. Excellent written and verbal communication skills. Excellent customer interaction and management skills. Negotiation and decision making/problem solving skills. Ability to work under high-volume workload and prioritize in an effective manner. Ability to effectively manage and navigate through multi-faceted disciplines throughout the Bank. - Project Management Certification by a reputable organization (i.e. PMI) is preferential. **Education**: - Bachelors/University degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. - **Job Family Group**: Implementation - **Job Family**: Build Management - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting