Workforce Management, Casa

Há 6 dias

Rondônia, Brasil Amazon Development Center (Romania) S.R.L. - A91 Tempo inteiro

Experience in program or project management
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- 1+ years experience in a Workforce Management Administrator position, or 2+ years of relevant WFM user experience (Forecasting, Scheduling, Real Time Management) required
- Ability to perform many concurrent assignments and determine the need for changing priorities
- Commitment to customer experience, and a high level of dedication, enthusiasm, motivation, and persuasive ability in a team and cross-functional environment

We are looking for a Workforce Management (WFM) System Administrator to maintain our WFM back end/front end systems and tools. In addition, the WFM System Admin will partner closely with other teams to deliver mission critical initiatives, while devising solutions and tools that will benefit SPS Operations. This role requires troubleshooting and problem-solving, attention to detail, and delivering high quality results on time.
Key job responsibilities
- Responsible for the ongoing support, user training and maintenance of our global Workforce Management systems and tools.
- Troubleshooting any issues with or enhancements to WFM Systems and coordinating with the applicable people to ensure the proper resolutions are met in a timely manner.
- Evaluate and Advise partners to develop Forecast Groups, Staff Groups and Routing Sets to improve utilization and business efficiency.
- Ensures the accuracy and timeliness of all data flowing to and from WFM systems.
- Respond to reported issues, requests & inquiries of a problematic technical or functional nature, and suggest or deploy fixes and enhancements.
- Setup user access to systems and/or services.
- Creates and updates profiles, permissions, and maintains user accounts.
- Drafts and maintains internal communications policies and procedures.
- Participate in cross-functional activities such as requirements gathering, review and user acceptance testing.
- Works with internal IT support teams and vendor technical support, as needed.
- Provide on-call which will require working on some nights and weekends.
- Occasional business travel and travel to other company facilities will be required.
- 2+ years experience in a Workforce Management Administrator position, or 3+ years of relevant WFM analyst experience (Forecasting, Scheduling, Real Time Management)
- Oral and written communication skills are required in order to provide appropriate customer support and interaction
- Speaking-listening-writing skills, attention to details, proactive self-starter
- Proven ability to work in a dynamic, ambiguous environment
- Experience with automatic contact routing, VoIP and any contact center case management tools.

  • Workforce Management, Casa

    2 semanas atrás

    Rondônia, Brasil Amazon Development Center (Romania) S.R.L. - A91 Tempo inteiro

    Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to determine improvements - 2+ years experience in a Workforce Management Administrator position, or 3+ years of relevant WFM user experience (Forecasting, Scheduling, Real Time Management) required - Ability to...

  • Local HR Business Partner

    1 semana atrás

    Rondônia, Brasil Bekaert Tempo inteiro

    **Be part of something bigger!**: As the world and the way people live is changing, we at Bekaert believe it’s our responsibility to contribute to finding new solutions for the future. With a 140+ year old heritage of excellence, innovation, and a future-focused mindset, we strive to create value for our customers and society. We aim to do this through...

  • Local HR Business Partner

    1 semana atrás

    Rondônia, Brasil Bekaert Tempo inteiro R$90.000 - R$120.000 por ano

    Be part of something biggerAs the world and the way people live is changing, we at Bekaert believe it's our responsibility to contribute to finding new solutions for the future. With a 140+ year old heritage of excellence, innovation, and a future-focused mindset, we strive to create value for our customers and society. We aim to do this through innovative...

  • Senior Talent Acquisition Specialist

    Há 3 dias

    Rondônia, Brasil 3Pillar Tempo inteiro

    We are looking for an experienced and dynamic Senior Recruiter to join our growing team in Romania. In this role, you will lead end-to-end recruitment processes, drive talent strategies, and partner with hiring managers to attract top-tier professionals across a range of functions. This is an exciting opportunity to make a measurable impact in a fast-paced,...

  • Android Developer

    1 dia atrás

    Rondônia, Brasil ALTAMETRICS Tempo inteiro 131.036 por ano

    About the jobContract de Servicii - Full Time 40 ore pe săptămână pe perioadă determinată (estimated one year contract).Salary: 30,000 USD for the contract duration.Company Description:Altametrics is the leading provider of Enterprise Labor and Inventory Management Software Solutions for the restaurant sector. We offer Food Management, Workforce...

  • Senior Talent Acquisition Specialist

    4 semanas atrás

    Rondônia, Brasil 3Pillar Tempo inteiro

    We are looking for an experienced and dynamic Senior Recruiter to join our growing team in Romania. In this role, you will lead end-to-end recruitment processes, drive talent strategies, and partner with hiring managers to attract top-tier professionals across a range of functions. This is an exciting opportunity to make a measurable impact in a fast-paced,...

  • Senior DevOps Engineer

    Há 4 dias

    Rondônia, Brasil 3Pillar Global Tempo inteiro R$90.000 - R$120.000 por ano

    Join Our Mission at 3Pillar: Elevate Your ImpactAs a Senior SysOps Engineer, you are the cornerstone of operational stability, driving forward the reliability and performance of our core IT infrastructure. Your expertise in System Operations practices will ensure the seamless availability, security, and sustained operation of our groundbreaking projects,...

  • Social Media Specialist

    1 semana atrás

    Rondônia, Brasil Binance Tempo inteiro

    Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 230 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance...

  • Binance Seeds Trainee Program

    Há 5 dias

    Rondônia, Brasil Binance Tempo inteiro

    Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money. If you’re looking for a fast-paced, mission-driven organization where opportunities...

  • Vip & Institutional Sales Manager - Cee Region

    Há 5 dias

    Rondônia, Brasil Binance Tempo inteiro

    Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money. If you’re looking for a fast-paced, mission-driven organization where opportunities...