Operations Associate

Há 2 dias

Sao Paulo, Brasil lalamove Tempo inteiro

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday.

With 1600+ employees spread across SEA and LATAM, our 8-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.

**About the area**

In order to create a balanced platform, Lalamove needs to create a favorable environment for its both ends: partner drivers and clients. Ensure that when a client places an order there will be nearby available drivers is the mission assigned to the Driver Operations team. Driver Operations missions is to build a long term oversupply, building a community of partner drivers that are engaged and that care about the quality of the delivery, taking the most they can take from the app.

**Main activities and responsibilities**:

- Track and present funnel indicators;
- Perform proposition of improvements and action plans to optimize the drivers conversion funnel;
- Distribute leads to the team of assistants;
- Act in projects of the Driver Operations team;

**Required competences**:

- Intermediate/Advanced English with ability to interact with international team;
- Experience with data analysis (preferably funnel conversion analysis);
- Experience in project/process management and review;

**Will be a plus if you have...**:

- Knowledge/experience in UX Design;
- Have worked with conversion partners;
- Knowledge in Tableau;
- Lalamove respects your privacy and is committed to protecting your personal data.

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