Core and Franchise Tam

**Why will you enjoy this new opportunity?**
Does helping people to achieve their best with technology inspire you? If it is, we have an excellent job opportunity for you

As a TAM, you will have the joy of using both your technical and soft skills to help our customers achieve their full potential through VMware's Portfolio.

Upon joining our Customer Success - Technical Account Manager’s elite team, you will have the opportunity to bring your authentic self to work and use your skills to make an impact and drive change for our customers, products, and company.

In the TAM role, no day is the same and you will never be bored You will interact daily with your assigned customers and will be able to make a real impact in their success as a business. The TAM Team find nothing more satisfying than seeing a challenge and being able to overcome it. You will be able to manage your own schedule and priorities to help our customers achieve their goals and at the same time, maintain a great work/life balance. Also, you will have the opportunity to become VMware certified if you are not already.

**Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?**
During the first year, you will onboard into the TAM role and work with your assigned customers.

The first thing that you will achieve is completing a well-organized five-week onboarding plan that will be prepared for you

Three months after engaging with your customers, you will be able to articulate their long-term and short-term goals and how they connect to the bigger picture of their business — identifying the gaps that need to be resolved and approving the success plan for them

Between six to eleven months from your joining date, you will be able to present your achievements while performing the plan using the internal tools and deliverables that we will provide to you. Those will drive your TAM service renewal.

**The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?**
As part of the Customer Success TAM team, you will be working for a long-term period with a number of assigned customers. With them and with the VMware account teams, you will:
Use your Time-management, communication, flexibility, organization, thinking outside of the box skills to build an effective consulting advisory relationship with the client engineering teams, DevOps, architects, operations teams, and management.
- You will use your technical knowledge on the area of Core VMware SDDC technology (vCenter, vSphere, ESXi, etc.) to help your customers to enhance their product adoption pace. Thus, allowing them to achieve their desired ROI from the products that they have
- You will support your customer's technical queries, solve technical issues, and present the art of the possible with technology they have not thought about. You will be also creating with them their custom-tailored technology roadmap.
- You will build operational improvement plans for your customers helping them to keep the lights on with us up to date with technology.
- You will use your management skills to keep track of your customers' plans, adjusting as needed, and driving them to completion.
- You will help VMware to create ‘customers for life’ by collaborating with our Customer Success, Global Support, Development, and Sales teams
- all to make sure that we drive outcome-focused value to our customers.
- Using the experience that you gain your experience in the field, you will support the global TAM team (as well as the wider VMware organization), helping all of us to constantly improve.

**What is leadership like for this role? What is the structure and culture of the team like?**

Hello, I’m **Jean Oliveira**, and I’m responsible by the Customer Success - Technical Account Manager role in Latin America. I have been working here for 11 years, and every day, when I wake up in the morning, I have the same feeling that I had on my first day here: it’s unbelievable

You will be part of an amazing team that is doing a great job in Latin America. We are growing by helping our customers to achieve their best from VMware solutions that they already have, but also, we are growing as a team Here we have a very collaborative way of work, and we help each other to achieve our best, as a team (I think that I said it before, right?).

We have TAM customers around Argentina, Aruba, Brazil, Chile, Colombia, Dominican Republic, Ecuador, Guatemala, Jamaica, Mexico, Peru, and Puerto Rico. Can you imagine?

**Where is this role located?**

**Flexible**: The role is considered flexible and will be a mix of working from a local VMware office and remote depending on your preferences and the arrangements determined with your future manager. You will be expected to live within a reasonable non-daily commute of the office.

**What are the benefits and perks of working at VMware?**
- Empl