Technical Support Specialist

**Support Specialist** Florianópolis, Santa Catarina, Brazil We are looking for a **Support Specialist** who will provide advanced technical support to our growing customer base of web designers and professionals. If you are passionate about using your technical skills to solve customer issues, have proven knowledge of HTML/CSS/Javascript and are looking to help build a world-class customer support team, then this is the perfect opportunity for you - Please note: Our employees value the connection, collaboration, and creativity sparked by working together in person. We also recognize and appreciate the freedom, flexibility, and focused work that comes with remote flexibility. This is why we believe that a hybrid schedule is a perfect balance of both. Our Florianópolis office is currently on a hybrid office model with a 3:2 schedule. Must be willing to work from our office. Please submit an English version of your resume when applying. Please note that all interviews will be done in English._ **WHAT YOU’LL DO**: - Take technical escalations and coordinate solutions with your peers - Evangelize Duda’s product features and assisting customers in the adoption of Duda’s products to help them build long-term success - Engage each account to ensure that every Duda functionality and offering is being leveraged, maximizing the value of each Duda subscription - Proactively find ways to upskill, train and build new processes and efficiencies for the betterment of the entire support team - Advocate for customers’ needs and contributing to our growing knowledge base of articles and videos - Work cross-functionally with other teams (Sales, Product, QA, Account Management) to advocate for Duda’s wide variety of customers As part of our Customer Success team, you will also help drive product adoption, share best practices and implement growth and optimization strategies to drive maximum value and success with new and existing Duda customers. **WHAT YOU BRING**: - Proficient written and verbal English is required - 2+ years of experience providing exceptional customer support in a SaaS or technical software company - Knowledge of HTML/CSS/Javascript or other object-oriented languages as well as the use of API’s - Technical curiosity and relentlessness to figure out how things work - Empathy towards customer’s issues and confidence in your ability to drive them to success - Customer oriented mindset: you "own" the customer's problems and are able to solve inquiries effectively and efficiently **WHO WE ARE AND WHAT WE DO** Duda is the leading web design platform for professionals. We serve all types of customers, from freelancers to digital agencies, all the way up to the largest hosting companies and SaaS platforms in the world Every Duda website is automatically optimized for Google PageSpeed and great out-of-the-box SEO - today, there are over 18M websites that are built by Duda’s platform, and counting. Duda has partnered with some of the industry's biggest players, including TripAdvisor, GoDaddy, Thryv, Hibu, Tailor-Brands, Italiaonline, 1&1, Sensis, and many more Duda has received numerous awards and accolades, including being named PC Mag’s Editor’s Choice award four years in a row (2017-2020), Gold Stevie Award winner for customer service team of the year (2021), CNET Best for Building a Customized Experience Award 2020, and G2 Crowd’s Awards for Best Support for Summer 2020, Leader for Website Builders, and #1 overall in “Results” and “Implementation.” Duda was founded by Itai Sadan and Amir Glatt in 2009 and now has almost 200 employees across 5 global offices: Tel-Aviv, Palo Alto, Boulder, Brazil and London. li-hybrid See more open positions