Technical Documentation Manager, Support Engineering

Há 4 dias


Palhoca, Brasil Canonical - Jobs Tempo inteiro

Documentation is essential to our Support Engineering operation, both for customers and for our team. We are looking for a driven and effective leader and team manager for technical documentation.

The Technical Documentation Manager will own, coordinate, and drive the documentation efforts of the team. This is an opportunity to shape Canonical's internal and external-facing documentation, and the knowledge sharing architecture and lifecycle. From analysis and planning, through publishing and maintenance, the Technical Documentation Manager will lead global initiatives to produce best-in-class documentation for our end users and internal teams.

**What you'll do**:

- Take ownership over all Support documentation and related processes
- Define growth and improvement KPIs, regularly report status, drive achievement
- Collaborate with other documentation leaders across the organisation
- Develop structure and workflows for technical authors and engineers
- Track and manage projects from concept through delivery and maintenance
- Ensure documentation is updated in conjunction with product changes and releases
- Develop familiarity with Canonical products, and author documentation yourself
- Create and deliver training for engineers and technical authors
- Coordinate document publication with Support Leadership
- Identify opportunities for improved processes, or gaps in current documentation
- Work with the objectives and principles in Canonical's documentation strategy

**Who you are**:

- You have a passion for open source software, and the impact it has on the world
- You have a background in documentation creation and management
- Experience as a technical author is required, particular experience with public or private cloud technologies is desired
- Graduate level education is desired, undergraduate degree is required
- Project management experience is desired; a PMP is a bonus

Canonical is a growing, international software company that works with the open-source community to deliver Ubuntu - the world's #1 cloud operating system. Our mission is to realize the potential of free software in the lives of individuals and organisations. Our services help businesses worldwide to reduce costs, improve efficiency and enhance security with Ubuntu.

We offer:

- 100% work-from-home
- Learning and development
- Competitive salary
- Recognition rewards
- Annual leave
- Priority Pass for travel

LI-Remote



  • Palhoca, Brasil ESSS Tempo inteiro

    We have two opportunities for a **Technical Documentation Analyst **at ESSS** **in Florianópolis - SC. We are looking for a talented technical writer to help create and maintain a modern documentation and user help infrastructure. You will be a core part of the product management team working closely with engineering, product marketing, and customer...


  • Palhoca, Brasil ESSS Tempo inteiro

    We have two opportunities for a **Technical Documentation Analyst **at ESSS** **in Florianópolis - SC. We are looking for a talented technical writer to help create and maintain a modern documentation and user help infrastructure. You will be a core part of the product management team working closely with engineering, product marketing, and customer...


  • Palhoca, Brasil Canonical - Jobs Tempo inteiro

    This role is an opportunity for a technologist with a passion for Linux and Cloud to build a career with Canonical and drive the success with those leveraging Ubuntu and open source products. If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry at...


  • Palhoca, Brasil Canonical - Jobs Tempo inteiro

    Lead the team responsible for MicroK8s and Charmed Kubernetes. Canonical offers two distributions of upstream Kubernetes, and enables multiple partners to build their own specialised distributions too. For small clusters, IoT, and developers, we offer Microk8s, a very popular low-ops, self-healing, highly available Kubernetes. Our goal with MicroK8s is to...


  • Palhoca, Brasil Canonical - Jobs Tempo inteiro

    Lead an engineering team that partners with the Linux engineers of a major silicon company, and works across the full Linux stack from kernel to GUI, to optimise Ubuntu, the world's most widely used Linux desktop and server, for the latest silicon. As a Partner Engineering Manager at Canonical your role is to manage relationships with our key technology...


  • Palhoca, Brasil ArcTouch Tempo inteiro

    **WANTED - thinkers, builders, and dreamers**: We're ArcTouch, and for over a decade, we've been creating lovable apps, websites, and more for world-leading companies like Walmart, Disney, Audi, 3M, and many more. Since launching our first app in 2009, we've followed these core principles for success: - Create lovable apps and connected experiences, the...


  • Palhoca, Brasil McFadyen Digital Tempo inteiro

    Company Description McFadyen Digital is a global Digital Commerce Agency with a 30-year history of innovation for more than 250 of the world’s top brands. We deliver digital commerce, marketplace, digital marketing, and user experience services from our offices in North America, South America, and India. Across all practices, we help our clients reach...


  • Palhoca, Brasil SA Technologies Inc. Tempo inteiro

    Available to anyone in Latin America and the Caribbean, excluding Cuba and Venezuela. - Get paid in the currency of your choosing (USD, MXN, R$, COP...). We are seeking an **Senior Technical Project Manager** for a US based tech unicorn. **Responsibilities Include**: - Responsible for the management of the entire development cycle from definition/scope...

  • Support Analyst

    Há 7 dias


    Palhoca, Brasil DudaMobile Tempo inteiro

    **Support Analyst** Florianópolis, Santa Catarina, Brazil We are looking for a **Technical Support Engineer** who will provide advanced technical support to our growing customer base of web designers and professionals. If you are passionate about using your technical skills to solve customer issues, have proven knowledge of HTML/CSS/Javascript and are...

  • Support Analyst

    Há 7 dias


    Palhoca, Brasil Duda Tempo inteiro

    We are looking for a **Technical Support Engineer** who will provide advanced technical support to our growing customer base of web designers and professionals. If you are passionate about using your technical skills to solve customer issues, have proven knowledge of HTML/CSS/Javascript and are looking to help build a world-class customer support team, then...