Service Operations Technician

**The Service Operations Specialist is responsible for end-to-end incident resolution (2nd level), critical incident and crisis management, incident avoidance through event management analysis and alert processing. He is playing a key role in the success of operations and service delivery of Mars Global Services to all Mars business units within the time...

Job DescriptionWhat are we looking for?An Analyst to resolve reported incidents/requests in a timely manner.Ensure customers are always up to date with the status of their reported issues/requests.Keep customers informed of the status of their case handling; use service-oriented, not only technology-oriented approach.Work with other Mars Service Desk (MSD)...

Job DescriptionWhat are we looking for?An Analyst to resolve reported incidents/requests in a timely manner.Ensure customers are always up to date with the status of their reported issues/requests. Keep customers informed of the status of their case handling; use service-oriented, not only technology-oriented approach.Work with other Mars Service Desk (MSD)...

Overview An Analyst to resolve reported incidents/requests in a timely manner and keep customers informed about the status of their cases. Work with Mars Service Desk (MSD) and Mars Support teams to manage incidents and contribute to service improvements and scope growth. What are we looking for? An Analyst to resolve reported incidents/requests in a timely...

**Service Management SR Lead - Mars Global Services - Guararema/SP**The jobholder will ensure the implementation, execution and continuous improvement of IT Service Management processes and KPIs within Enterprise Delivery and Operations, in line and compliance with the internal IT governance framework, in order to assure the delivery of infrastructure &...

Job DescriptionThe Finance Manager, Digital Technologies will act as the lead financial advisor to the Global Digital Operations (GDO) and Business Delivery Services (BDS) directing financial governance responsibilities for approximately 1/4 of Digital Technologies annual operating expense.Global Digital Operations services power the Mars enterprise and...

Job DescriptionThe Finance Manager, Digital Technologies will act as the lead financial advisor to the Global Digital Operations (GDO) and Business Delivery Services (BDS) directing financial governance responsibilities for approximately ¼ of Digital Technologies annual operating expense.Global Digital Operations services power the Mars enterprise and...

Job DescriptionThis highly engaged team supports the Network Infrastructure environment globally, ensuring it remains always available, secure, follows standards, well-documented and fit for business needs.Networks as key enabling services require constant management and development to ensure proper Mars IS services delivery.What are we looking for?Regional...

**Global Web Platform Support Manager - Mars Global Services - Guararema, Brazil**The Global Web Platform Support Manager supervises and ensures that all public web sites (a.k.a. Digital Assets) from our CPG and corporate segments are maintained as per service level agreements, internal standards, and external regulations, while continuously increasing...

Job DescriptionThis highly engaged team supports the Network Infrastructure environment globally, ensuring it remains always available, secure, follows standards, well-documented and fit for business needs. Networks as key enabling services require constant management and development to ensure proper Mars IS services delivery.What are we looking for?Regional...