Service Engineering Product Specialist

2 semanas atrás

Sao Paulo, Brasil GWM Brasil Tempo inteiro

**KEY RESPONSIBILITIES**:
To improve GWM vehicles quality level through EDER concept workflow, keeping a close communication with all GWM related areas to get it quickly and accurate

To follow strictly a std EDER process to report field product quality issues based on AFS priority list

To perform a daily support to dealerships about std field claims diagnosis & repair workflow, keeping a close communication with

Quality Technology Dept and HQ representative mainly to achieve a product's quality improvement level up

To follow and ensure EDER (Early Detection, Early Resolution) concept focus on: Field claim deeply diagnosis details info gathering and vehicle´s quickly repair (fix-it-right), targeting a customers high satisfaction & repeated repair avoidance

To assist service engineering supervisor during NMI line-up launches on BR market through field product & quality issues monitoring program

To conduct a field special activity with GWM related areas at dealers, focusing on diagnosis, repair (FIR) & dealer education

To evaluate dealers product report daily

To make & standardize field quality guidelines to dealers to ensure accurace technical information from the field to achive a product's quality improvement targets

To support Field Engineering teams aiming product´s quality improvement

To prepare EDER KPIs & Field summary reports and present it to Supervisor & Managers based on Service Eng Supervisor advises

**REQUIRED KNOWLEDGE AND SKILLS**:
'Good communication with GWM technical areas (Quality Technology, HQ Representatives) and dealers (Operational and Management levels), adaptability, challenge for the tasks

Customer first mindset

After sales technical operation experience (Vehicle diagnosis, Repair and Product Quality improvement)

Vehicle systems operation & field issues deeply analysis & problem-solving methodologies are required

Customer care & Quality Control skills will be a differentiator for this job position

Multitask projects & time management skills

Soft skills for customer attendances

HIGH Ownership about: Customer first mindset, Own roles & responsibilities, Schedules time agreed and Company resources.

**DESIRED QUALIFICATION AND EXPERIENCE**:
College Graduation: Mechanical / Automotive Engineer or Electronic/Eletrical Engineer

Brazilian National Engineering professional license working ON is needed (CREA)

Over 5 years experience at automotive industry

Over 3 years experience at After Sales Division working in AFS Service or Quality Operation

Manufacturing processes and/or Quality and/or CX prior experience will be a differentiator hard skill desirable

Prior dealer technical operation experience will be a differentiator for this job position

Knowledge of After Sales Operation (Dealer workshop & Dealer processes)

Language: English (Advanced level is desirable)

  • Sr Product Specialist

    1 semana atrás

    Sao Paulo, Brasil Siemens Infraestrutura e Indústria Ltda. Tempo inteiro

    Talking about Siemens in Brazil is talking about doing what matters to society With more than 100 years of experience in the country, the company transforms its excellence in electrification, automation and digitalization into solutions to break borders and bring ingenuity to all Brazilians Want to be part of this team? See our Mr Product Specialist...

  • Product Specialist

    Há 5 dias

    São Paulo, São Paulo, Brasil Clever Devices Tempo inteiro US$104.000 - US$130.878 por ano

    M.A.I.O.R a Clever Devices company which is a leading ITS – Intelligent Transportation System provider company committed to delivering innovative solutions that meet the needs of our diverse client base. We pride ourselves on our dynamic work environment, where creativity, collaboration, and professional growth are encouraged and valued.Job Description:We...

  • Data Engineering Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeDataEngineering Tempo inteiro R$80.000 - R$120.000

    Job Title: Data Engineering SpecialistAbout Our TeamWe are building a global infrastructure system that powers our marketplace connecting consumers, merchants, and service providers.About the RoleData is fundamental to our success. The data engineering team develops database solutions for reporting, product analytics, marketing optimization, and financial...

  • Product Owner Specialist

    Há 3 horas

    Sao Paulo, Brasil Santander Tempo inteiro

    Product Owner Specialist SAO PAULO, Brazil **WHAT YOU WILL BE DOING

  • Senior Engineering Product

    Há 2 dias

    Sao Paulo, Brasil Kimberly-Clark Tempo inteiro

    Senior Engineering Product - Partner with business and marketing team members to execute on strategic initiatives to deliver product cost optimizations, quality improvements and renovations for hand towels / bath tissue and wipers categories commercialized in LAO and other regions (NA/EMEA/APAC) adding value to the customer and show strong progress on...

  • Senior Engineering Product

    Há 7 horas

    Sao Paulo, Brasil Kimberly-Clark Tempo inteiro

    Senior Engineering Product- Partner with business and marketing team members to execute on strategic initiatives to deliver product cost optimizations, quality improvements and renovations for hand towels / bath tissue and wipers categories commercialized in LAO and other regions (NA/EMEA/APAC) adding value to the customer and show strong progress on...

  • Product Specialist

    Há 5 dias

    Sao Paulo, Brasil CIAL Dun & Bradstreet Tempo inteiro

    Life here at CIAL Dun & Bradstreet is changing - for the better. Our purpose is to grow the most valuable relationships in business by uncovering truth and meaning in data. We’re passionate about our purpose and it has us evolving everything we do. So, if you thrive in an agile culture but want the solidity of a storied and commanding brand, come join...

  • Product Specialist

    Há 4 dias

    São Paulo, São Paulo, Brasil CIAL Dun & Bradstreet Tempo inteiro

    Life here at CIAL Dun & Bradstreet is changing - for the better. Our purpose is to grow the most valuable relationships in business by uncovering truth and meaning in data. We're passionate about our purpose and it has us evolving everything we do. So, if you thrive in an agile culture but want the solidity of a storied and commanding brand, come join...

  • Software Engineering Specialist

    2 semanas atrás

    Sao Paulo, Brasil amdocs Tempo inteiro

    **Job ID**: 154438 **Required Travel** :Minimal **Managerial - No** **Location**:Brazil - Sao Paulo (Amdocs Site)** **Who are we?**: **In one sentence**: **What will your job look like?**: - Present demos of the software products to partners and internal/external customers, using technical knowledge to influence the direction and evolution of the...

  • Software Engineering Specialist

    Há 2 dias

    Sao Paulo, Brasil amdocs Tempo inteiro

    **Job ID**: 136915 **Who are we?**: **In one sentence**: **What will your job look like?**: - Present demos of the software products to partners and internal/external customers, using technical knowledge to influence the direction and evolution of the product/solution. - Investigate issues by reviewing/debugging code and providing fixes (analyzes and fixes...