Customer Support Agent

2 semanas atrás

Brasília DF, Brasil JustMarkets Tempo inteiro

**JustMarkets** is a broker which helps people to earn on the financial markets providing them with the beneficial conditions

**JustMarkets** has reached the trust of millions of clients from 197 countries. Our company is one of the top popular world brokers. We value the trust of our clients and remain committed to providing reliable services and creating long-term relationships with our traders and partners

We are expanding our team and seeking highly skilled professionals to join us as **Customer Support Agents.** This is an exciting opportunity to play a crucial role in our company, as it has a direct influence on sales and ultimately determines the success of a company

**Responsibilities**
- Efficiently responds and communicates with clients to understand and service their needs via livechat;
- Effectively analyses customer data to make appropriate recommendations and problem resolutions;
- Resolve product or service concerns by clarifying the customer's problem; determining the cause; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution;
- Demonstrates excellent customer service by facilitating positive long-term relationships and a high potential for repeat business;
- Builds rapport with clients and effectively diffuses conflict and opposition;
- Contributes to team effort by accomplishing related results as needed;
- Committed to meeting quality standards in processing customer adjustments.

**Requirements**:

- Proficiency in speaking and writing in Spanish, Portuguese, and English;
- Computer literacy;
- Able to identify ways of solving the problem and present the solution in a verbal and written manner;
- Strong interpersonal skills;
- High level of professionalism;
- Attention to detail and punctuality;
- Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards.);
- Stable internet connection.

**We offer**
- Working for a dynamically growing company;
- Challenging but exciting tasks with our own product;
- A trainee period is provided;
- Competitive salary;
- 8 shifts of annual leave per year;
- 8 shifts of sick leave per year;
- Working on a shift schedule (day and night shifts from 9 am to 9 pm and from 9pm to 9 am / 2 days off);
- Remote work;
- Budget for professional development and language learning;
- Budget for healthcare-related expenses.

Application Question(s):

- What is your current salary? Please state the currency as well.
- What is your expected salary? Please state the currency as well.
- Are you willing to work 12 hour shifts?
- Do you have your own laptop? If yes, what is the RAM memory?

**Language**:

- Spanish and Portuguese (required)

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