Senior Account Manager Analyst

We are looking for an **Account Manager** to join our team, focusing on managing strategic client relationships and supporting the organization of processes and routines within the area.

This professional will play a key role in **strengthening long-term partnerships**, ensuring an excellent customer experience, and actively contributing to the **structuring of processes, data analysis, and generation of strategic insights** to support decision-making.
**Responsibilities and Attributions**

**Responsibilities**:

- Act as the direct point of contact for strategic clients, ensuring **satisfaction, retention, and loyalty**.
- Organize and optimize **work routines, processes, and workflows** within the commercial area.
- Structure, monitor, and present **performance indicators** related to client relationship management.
- Perform **data analysis** to identify improvement opportunities and support strategic decisions.
- Develop **management reports and dashboards** to support decision-making.
- Ensure accurate and structured management of **client data and information**.
- Collaborate with internal teams (Commercial, Marketing, Operations, and others) to provide solutions aligned with client needs.
- Support the preparation of **executive presentations** and reports for Senior Management.

**Requisites and Qualifications**
**Requirements and Qualifications**:

- Proven experience in **client relationship management** or strategic account management.
- ** Advanced proficiency in Excel and/or Google Sheets** (pivot tables, advanced formulas, dashboards, and charts).
- ** Advanced English** (written and spoken).
- Strong knowledge of **PowerPoint and/or Google Slides** for preparing executive reports and presentations.
- Analytical, organized, and process-oriented profile.
- Excellent **communication, negotiation, and interpersonal** skills.
- Bachelor’s degree in Business Administration, Marketing, Economics, or related fields.
- Experience in the **betting, entertainment, or technology** industries.
- Knowledge of **CRM and data analysis tools**.
- Proactivity and ability to **build processes from scratch**.

**Addtional Informations**
**Additional Information**:

- **
Contract type**: Independent Contractor (PJ)
- ** Location**: São Paulo (hybrid model)
- ** Availability**: Occasional travel

**Flutter Brazil** is one of the leading sports betting ecosystems in the country, recognized for its innovation, operational excellence, and user-centered experience.

We are one of five regions within Flutter International — the global division of Flutter Entertainment — and we represent Brazil in a model that combines local autonomy with global connectivity.

We’re behind leading brands such as Betnacional and Betfair Brasil, which are reshaping the digital and sports entertainment landscape across the country.

Our mission is to deliver a safe, transparent, and engaging betting experience, powered by advanced technology, data intelligence, and high-performance digital marketing. We also lead the Responsible Gaming movement in Brazil, operating with ethics and sustainability at the core of everything we do.

At **Flutter Brazil**, we believe in the power of diverse talent, collaborative work, and continuous innovation. We are an organization in the making — with real opportunities to contribute, grow, and drive change. Our culture is dynamic and challenging, grounded in active listening, close-knit leadership, and ongoing development.

Our operations are strengthened by access to Flutter Edge — a global network of talent, technologies, benchmarks, and best practices that connects all Flutter regions around the world. Through this network, we learn from top professionals, accelerate solutions, and deliver greater value locally.

We are also part of the Positive Impact Plan, Flutter’s global commitment to social impact, with a focus on inclusion, education, and supporting causes that matter to Brazilian society.

If you believe in the power of responsible entertainment, the potential of technology to transform industries, and want to be part of a global company that is redefining standards — **come build the future with us.