Customer Operations Analyst Sr

**Customer Operations Analyst Sr / CS / Socorro,SP**

At Bayer, we work hard to make this company a better place for our employees - and the world a better place for everyone. “Health for all, hunger for none.” That's our vision at Bayer.

Bayer is a global company with core competencies in the areas of life sciences, health care and agriculture. As an innovation company, we set trends in research-intensive areas. Bayer's products and services are designed to benefit people and improve their life quality.

**GET TO KNOW OUR AREA**:
The Customer Operations area is responsible for ensuring operational excellence in the management of systems and processes in order to guarantee the best experience for our customers, from order entry to completion of the sale.

**YOUR MISSION WILL BE TO**:

- Strategic alignment between D2D & Returns and Business Strategies.
- Define, implement and track D2D & Returns KPIs to support short
- and long-term Innovation plans.
- Collaborate with functional area to map and automate processes.
- Promote synergies across teams, understanding and living the shared vision, cross collaboration, and team culture.
- Organize and lead DMS meetings in order to provide directions and assure compliance for rational / efficient assessment.
- Monitoring and updating Audits (internal and external) and policies related to returns and Dealer-to-Dealer.
- Work with leadership and team to design strategies in the short, medium, and long term.
- Ensure the appropriate data flow and communication across the D2D & Returns team.
- Responsible for planning, monitoring, and testing improvements to existing systems and new implementations.
- Contribute to develop an inclusive and integrated organization (DE&I).

**ARE YOU READY FOR THE POSITION?**
- Completed degree in Administration, engineering or related - Mandatory.
- Previous experience with SAP and Salesforce Systems - Mandatory.
- Previous experience with visualization tools (preference for PowerBI) - Mandatory.
- Advanced English (speaking, reading, and writing - Mandatory.
- Previous experience in the Customer Service area - Mandatory.
- Live in SP and be available to work in person at least 3x a week - Mandatory.
- Support the creation, design and development of new work teams to deliver results.

**What´s in it for you?**

At Bayer we have established our benefits in three essential pillars, which integrate and converge to promote the life quality and well-being of our employees.
- Health Care Plan
- Dental Plan
- Medicines Subsidy
- GymPass
- “Conte Comigo” - Psychological, chemical dependence, legal and financial assistance
- “Bem Nascer” - Health monitoring during pregnancy, no coparticipation in the health care plan, workshop for pregnant women (employees or partner of employees), extended maternity and paternity leave, daycare assistance, Bepantol baby, etc.
- Private Pension Plan - A long term savings vehicle that offers 200% of matching contribution, competitive employee loan portfolio and promotes financial wellbeing
- Life Insurance
- CoopBayer - Cooperative that aims at the financial education and giving credit for employees
- Holidays bridge and holidays regular schedule, occurs all year round, including eve of National Holidays
- Vacations flexibility (within the provisions of the Brazilian legislation)
- **Bayer Country Club - Country Club facilities: Leisure area, game room, swimming pool, gym, party room and football pitch)
- Working from Home policy
- Flex Time and Short Friday
- There may be some difference in the benefits package according to position and location

**It depends on employee association
- 29/05/24 até 13/06/24**Referência**:

- 817769**Local**:

- Brasil : São Paulo : São Paulo**Área Funcional**:

- Operação de clientes e suporte**Grupo de Contratação**:

- Regular**Horário de Trabalho**:

- Administrativo | Híbrido - 3x por semana presencialmente.