Payment Operations Manager

Responsibilities
About ByteDance
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.
Why Join Us
Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact-for ourselves, our company, and the users we serve. Join us.
About the Team
We are looking for a Payment Operations Manager to lead and optimize payment operations in the Latin American region, ensuring smooth, secure, and efficient payment processes tailored to the unique needs of the market. This role will involve managing relationships with business partners, local research and supporting the business in achieving growth objectives. Drive operational excellence and deliver exceptional service to merchants, creators, buyers and partners in the LATAM region.

**Responsibilities**:

- Develop and refine payment operation roadmap and strategy, in collaboration with cross-functional teams such as business, BD, compliance, engineering, design, marketing, and data
- Support launches of new payment options and keeps improving the onboarding rate
- Identify the key issues of payment conversion improvement, and formulate relevant improvement strategies and drive product solution innovation, lead E2E Conversion rate, PSR,TCR optimization and business growth
- Contribute requirements and insight to developing and executing user growth strategies, including developing marketing campaigns, creating content and other value-adds, identifying new trends, and collaborating with XFN teams
- Define core metrics and setting goals on the number of users, revenue, engagement metrics, or other key performance indicators that align with business
- Maintain knowledge of industry best practices, trends, and performance benchmark
- Foster strong relationships with business and partners to enhance collaboration
- Assist the team to implement structured workflow, guidelines and improve team efficiency
- Monitor and control all stages of the project life cycle and ensure that project targets are met within the project timeline
- Monitor and resolve ad-hoc issues by coordinating with internal and external stakeholders

**Qualifications**:
Minimum Qualifications
- 5 years of experience in operations or as a payment manager
- Good understanding of financial, E-commerce, and payment industries
- Strong research, critical thinking, problem-solving skills, analytical skills, communication skills, self-driven, and quick-learner
- Experience with end-to-end product management processes, including idea generation, roadmap development, feature prioritization, and launch
- Bachelor's Degree or higher in a quantitative discipline such as Accounting or Finance

**Preferred Qualifications**:

- Comfortable working in a fast-paced environment with competing priorities and tight deadlines

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.