Operations Analyst

Why join us?

Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Purpose of job: To lead a team of operatives to ensure that the relevant productivity, quality and financial service levels are met and to give input into the daily operations as required. To provide support to operators in the area. To carry out daily continuous improvement activities using PDCA and housekeeping methodologies, that delivers KPI and work environment improvements. To be responsible for all warehouse activities, including receiving, storage and expedition.

Entry criteria: A minimum of 3 years’ experience in manufacturing/production operations, including an understanding of manufacturing IT systems and warehousing/logistics. Experience in preparing and controlling preventive maintenance plans for machines and hand tools. Alternatively considerable experience of semi-skilled tasks and knowledge of company procedures and systems, including HMPS, PDCA and ISO9001/ISO14001, as well as an understanding of how the units work inter-relates with other departments will be required.

Good interpersonal skills, computer literacy and numeracy will be essential.

Skill and Ability
- To include all of the following:_- Motivates and develops employees by setting an example and coaches team members to achieve team and personal goals.- Is able to supervise others by setting targets and providing regular feedback.- Considers the priorities of the operation as well as knowing when to involve his/her direct manager or managers from other departments.- Is able to understand the operational issues that arise and can integrate with line managers and other departments on matters affecting the operation as a whole.- Responds positively to meet the needs of other departments and sets high service standards and acts professionally when with clients, visitors and contractors.- Demonstrates an awareness of operational costs.- Able to communicate and implement change as directed.- Can provide concise information and is confident to carry out regular team/employee briefings and training.- Is able to report on daily operational status as required.- Is able to take appropriate actions to diffuse conflict or other situations arising. Level of Responsibilities
- To include all of the following:_- Using PDCA tools daily to deliver continuous improvements in the work area.- Maintaining and improving quality standards so that all products are delivered 100% defect free first time, every time.- Will deputize in the absence of a Lead.- Plans and manages resources on a daily basis.- Support the department Manager in implementing strategic plans and objectives, and other projects.- Administration duties as required to ensure daily KPI performance is achieved.- Assist in planning and coordinating manpower, machines, method and materials.- Train, coach and monitor staff in standard operating procedures (SOPs), including new employees/agency worker inductions.- Maintain highest levels of housekeeping, in all areas.- In respect of Health and Safety, ensures that the employees, contractors, and visitors are working on a safe place, appointing risks when they appear.- Undertake safety inspections and risk assessment monitoring as required. Implement effective and documented corrective actions.- Supports the audit process.- Maintain control of waste streams, segregation and recycling.

Behavior Expected
- Over and above that of a Grade B+ or B team member to include:_- Focus on continuous improvement activities by improving methods of working.- To motivate the team, and work with them to achieve improvements and targets.- To communicate with the operations management team and other people within the organization as necessary.- Seeking assistance from outside to resolve problems.- To be empowered to make decisions regarding movement of labour within the cell and between cells, regarding agency staff and their suitability.- Is confident, self-motivated, flexible and is able to cope with changing job demands.- Accepts accountability and responsibility.- Driven by continual improvement and with high personal standards and integrity.-
- Ensure company disciplines are upheld.- Take responsibility for own knowledge and skill development.

Performance Issues

Competence is measured as the ability of someone to do a task safely, to the highest quality, at the standard level of output.

Should an employee fail to continue to meet the standard of the grade required, this will be handled through the performance and disciplinary procedures. This would involve a discussion of any shortcomings, setting clear objectiv