Sales Representative

2 semanas atrás

Rio de Janeiro, Brasil National Oilwell Varco Tempo inteiro

**PRIMARY RESPONSIBILITIES**:

- Communicate with customers concerning quotes, orders, returns, shipments, and products;
- Quote customers on price and delivery in a timely manner;
- Maintain detailed files for documentation;
- Make changes to orders if required;
- Maintain and/or expedite backorders;
- Work with credit department to resolve disputed credit items;
- Work with the accounts receivable department to resolve open invoices;
- Process customer returns according to established department procedures;
- Create prospects, route to appropriate Product Specialist, and provide quotation status;
- Prepare standard quotations for appropriate sales person;
- Conduct compliance checks for both quotations and orders to ensure compliance;
- Review Rig Systems orders to confirm all Minimum Booking Requirements are met;
- Provide Sales Order Acknowledgement to sales;
- Provide Sales Order information (delivery, documentation, shipping, etc.) to sales;
- Assist with developing & implementing continuous improvement processes and procedures establishing best practices;
- Build & maintain positive, professional business relationships with internal & external customers;
- Provide management with regular updates related to specific accounts and area of support;
- Perform other work-related tasks as assigned;
- Access and pull drawings on equipment from the central engineering database to determine required spare parts needed and provide information on equipment to the customer.

**EDUCATION & EXPERIENCE QUALIFICATIONS**:

- Bachelor’s degree in supply chain management, business or equivalent experience;
- APICS CPIM, CSCP certification preferred, or in process;
- Experience in warehouse environment, logistics, supply chain management;
- Solid understanding of financial and accounting fundamentals;
- Lean manufacturing knowledge and experience preferred;
- Minimum of 1 years’ customer service experience required;
- Knowledge of oilfield equipment preferred;
- Ability to read and understand drawings and prints is preferred;
- Fluent english.

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