Senior Infrastructure Support Specialist

Há 6 dias

Colombo, Brasil Brennan IT Tempo inteiro

**Why work for Brennan?**

At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting and accepting being the cornerstone of the business. Because of this approach, we have now become the largest Australian owned systems integrator in Australia.

**Brennan offers an excellent remuneration package and benefits including**:

- A strong culture underpinned by values that are truly lived every day.
- An environment that embraces learning and development of all employees.
- Flexibility to work in the way that brings out the best in you.
- The ability to do what you love, in an environment that supports you.
- A focus on health and well-being.

**The Role**:

- Participate as a team member into our IT Infrastructure & Operations team.
- Support & maintain IT systems used by our customers.

**Key Responsibilities**:
**Incident management (Level 4)**
- Prioritise and diagnose incidents according to agreed procedures.
- Investigate causes of incidents and seek resolution.
- Escalate unresolved incidents.
- Facilitate recovery, following resolution of incidents.
- Document and close resolved incidents according to agreed procedures.

**Problem management (Level 4)**
- Initiate and monitor actions to investigate and resolve problems in systems, processes and services.
- Determine problem fixes/remedies.
- Assist with the implementation of agreed remedies and preventative measures.

**Requirements definition and management (Level 2)**
- Assist in the definition and management of requirements.

**Change Management (Level 4)**
- Assess, Analyse, Develop, documents and implement changes based on requests for change.

**Information content publishing (Level 1)**
- Contribute, under instruction, to publication support activities and support the collation of data.
- Take source material in various proprietary formats and use the publishing process to create content according to appropriate guidelines.

**What skills and experience you bring**:

- Degree or equivalent in Information Technology.
- Relevant industry qualifications or tertiary degree - MCSE preferred.
- 5+ years’ experience in the relevant technologies.
- Strong Windows server skills.
- Strong Microsoft System Centre Operation Manager skills.
- Office 365 Administration
- Windows Server and MS Exchange
- Excellent communication and organization skills.
- Excellent problem solving and analytical skills.
- Good understanding of change management processes.
- A focus on customer service and business enablement.
- Working knowledge of the ITIL v3 Framework.
- Familiarity of Project Management methodologies
- Experience in a consultancy or service delivery environment.
- Proven experience in developing and delivering effective presentations.

**Brennan IT** is an equal opportunity employer.

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