IT Infrastructure Operations Specialist

Há 5 dias

Colombo, Brasil Michelin Tempo inteiro

IT Infrastructure Operations Specialist

KEY EXPECTED ACHIEVEMENTS

Run and Maintain
- Engage in 2nd and 3rd level support for reported IT Infrastructure incidents, document problems and, solutions, and assist team members when required;
- Act as the senior point of escalation within the IT infrastructure support team;
- Escalation management on complex or unsolved incidents with third-party specialists and product vendors;
- Act as the situation manager during major incidents to resolve unplanned events adversely affecting the organization, review and implement preemptive solutions;
- Be available on-call for 7/24 support on a weekly rotational basis.

Process Improvement and Skill Development
- Identify opportunities and recommend solutions that will enhance operations and increase availability;
- Adopt and work in an Agile/Lean environment, improve teamwork and continuous improvement;
- Coach and mentor team members to improve technical skills, troubleshooting skills, and process adherence.

CANDIDATE PROFILE
- Bachelor’s Degree in Computer Science, Information Technology or equivalent from a recognized university/institute;
- Minimum 10 years of IT Industry experience and 7 years of experience in an IT Infrastructure support related role;
- Hands on experience in administrating and troubleshooting industry standard x86 servers and Microsoft Windows Server operating systems, Active Directory and Exchange Servers;
- Experience in configuring and troubleshooting virtualization product VMWare VSphere, VMWare ESX and ESXi;
- Hands on experience in administrating and troubleshooting storage systems such as NAS, SAN and Tape libraries;
- Experience in supporting WAN / LAN technologies and ability to troubleshoot network connectivity issues with routers, switches, firewalls and WAN accelerators;
- Experience in AWS cloud and SuSE or RedHat Linux is considered as an asset;
- Experience in a multinational company and working with global teams will be an added advantage.
- Good verbal and written communication skills (English is required).

The Global IT team in Colombo includes over 100 achievers, authentic and industrious people from different backgrounds. In this role, you collaborate closely with your team members.

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