Commercial Director

We believe that curiosity drives innovation, so let’s satisfy your curiosity and introduce ourselves.

We’re Futuras Apostas, the company behind Brazino777 Brazil. It’s an officially licensed iGaming platform in Brazil offering a wide array of online gambling and betting services to millions of satisfied players.

As one of the leading online casinos in Brazil, we strive to deliver nothing but the best for our customers, focusing on a safe, secure, and enjoyable experience. To achieve that, we use cutting-edge technologies and partner with the industry's top game providers.

Our player-first approach means we aim to provide the best possible service to our loyal community, and you might be just the person we need to support us in that endeavor. Does that sound interesting? Then you might be curious about how you fit into the picture.

Our team in the sun-soaked São Paulo office is currently seeking an ambitious **Commercial Director** to join the team full-time.

Here are a few reasons for you to **join us**:
To help you take care of your **physical and mental health**:

- Health Plan with national coverage
- Gym memberships through TotalPass

To assist you on the **day-to-day**:

- Food vouchers to be used for groceries or restaurants.
- An extensive range of premium snacks in the office, completely free.

For your **Work-Life** balance:

- 2 extra days off to be used per year.
- We operate on a hybrid work model, allowing for a balance of remote work and in-office collaboration based on team and project needs.

As a **Commercial Director** in our company your would lead the Brazilian commercial function of the company, driving revenue growth, market penetration, and player lifetime value. This role bridges product, marketing, VIP, affiliate partnerships, and customer support to ensure commercial success and superior customer experience.

**Key Responsibilities**:
Strategic Leadership:

- Develop and execute the commercial strategy in alignment with overall business objectives and regional market dynamics.
- Collaborate with Product, Operations, Marketing to align cross-functional efforts.
- Monitor market trends, competitive landscape, and player insights to guide revenue-driving initiatives.

Team Leadership & People Management:

- Manage and align the following teams under one commercial vision:

- Head of VIP, including VIP Tier 13 teams
- CRM Manager, Campaign Manager, and UX/UI Designer
- Product Manager and product marketing contributors
- Affiliate Manager, Copywriter, and Social Media Manager (SMM)
- Head of LATAM Customer Support & Ombudsman Director, including Regional CS Supervisors and QA Analysts
- Provide performance coaching, set KPIs, oversee hiring and growth, and promote collaboration between departments to optimize commercial output and customer satisfaction.

Revenue Growth & Customer Value:

- Drive core KPIs such as ARPU, player retention, conversion, and LTV.
- Oversee the commercial performance of acquisition, retention, and reactivation strategies.
- Align customer support activities with monetization and retention goals, ensuring service excellence impacts revenue positively.

Commercial-Product Alignment:

- Ensure product enhancements and roadmaps support commercial goals.
- Coordinate closely with Product, Design, and Marketing to align features with player engagement strategies.

Budgeting & Forecasting:

- Own commercial budget planning and execution.
- Work with Finance and Operations Director on accurate forecasting and risk mitigation in revenue plans.

**Required skills**:

- Minimum 7 years in commercial leadership roles, ideally in iGaming, online entertainment, or consumer tech.
- Proven experience managing cross-functional teams including marketing, VIP, product, affiliates, and customer service.
- Fluency in English and Portuguese.
- Experience in LATAM markets and managing regional teams.
- Knowledge of regulatory environments in iGaming.
- Deep understanding of customer lifecycle, monetization tactics, and service-to-revenue alignment.
- Strong data literacy, P&L awareness, and strategic mindset.
- Excellent leadership, communication, and stakeholder management skills.
- Fluency in Spanish is a strong asset.

From our part, we are ready to provide you with our complete and comprehensive support to cope with this list of tasks successfully. Our **Operations Department** is waiting for you to become an indispensable part of it