Senior Customer Success Manager

Há 5 dias

São Paulo, Brasil Adobe Tempo inteiro

**Our Company**

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours

**The Opportunity**

We’re hiring a Senior Customer Success Manager - Digital Strategy to join our Experience Cloud team in São Paulo. In this strategic role, you will guide enterprise customers in aligning their digital goals with Adobe solutions.

You won’t be executing initiatives, but you will coordinate internal teams and conversations that help customers achieve measurable outcomes. Acting as a trusted advisor, you will support decision-makers in shaping their digital plans and navigating transformation.

**What You’ll Do**
- Build relationships with senior stakeholders, including C-Level executives
- Co-develop success plans tied to business outcomes
- Facilitate discussions on digital maturity and customer journey design
- Translate strategic goals into cross-functional initiatives
- Lead planning sessions focused on prioritization and adoption
- Track account health and address risks early
- Share benchmarks to support continuous improvement
- Collaborate with Sales, Product, Marketing, and Services
- Provide insights to enhance Customer Success practices

**What You Bring**
- 8+ years of experience in digital consulting, strategy, marketing technology, or transformation
- Experience guiding executive conversations and aligning teams around goals
- Analytical thinking and strong communication skills
- Knowledge of digital business models and omnichannel strategies
- Familiarity with tools like Business Model Canvas, OKRs, JTBD, and Journey Mapping
- Fluency in Portuguese and English (Spanish is a plus)
- Bachelor’s degree required; MBA or similar specialization is a plus

**Working at Adobe**

We focus on collaboration, impact, and learning. If you value strategic thinking and enjoy helping organizations evolve through technology, this role offers that opportunity.

**Inclusion & Accessibility**

Adobe embraces diverse backgrounds and experiences. If you need accommodation during the hiring process, please let us know.

**Benefits**
- Competitive compensation and performance bonus
- Flexible work environment
- Paid time off and wellness support
- Health, dental, and life insurance
- Learning and development programs

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.

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