Technical IT Services Analyst

Há 5 dias

São Paulo, Brasil Dynatrace Tempo inteiro

**Your role at Dynatrace**:
**Incident & Problem Management**:

- Troubleshoots and accurately diagnoses and/or forwards IT related issues
- Walks users through the recommended problem-solving steps

**Service Request Fulfillment**:

- Provides software and hardware products as well as workplace equipment following work instructions
- Fulfills user and access management requests following work instructions
- Answers and/or forwards technical questions and supports users in all IT technical matters
- Learns technical change requests implemented by backend teams
- Asset-, stock
- and demand Management
- Takes care of accurate stock and inventory management Prepares asset demands
- Executes disposals following work instructions

**Projects & Improvements**:

- Assists onsite with general IT build out tasks
- Participates in discussions for workplace improvements
- Learns differences in best practices for IT service processes Points out ambiguities and asks questions to improve day-to day operations
- Collaboration & Learning
- Improves craft as an Engineer and as a professional and widens horizon beyond current assignments, seeking to learn from peers, feedback, and observation, as well as from trainings and technical literature
- Reads and understands step-by-step guides and technical work instructions

**This is a hybrid position out of our Sao Paulo, Brazil Office.**

**All resumes must be submitted in English to be considered.**

**What will help you succeed**:
**Minimum Qualifications**:

- 1+ year of experience in desktop technical support
- HS Diploma or GED required
- Technical study related to IT
- Experience with Microsoft Windows desktop operating systems and basic networking principles
- Experience with Microsoft Office 365
- Experience with Microsoft Intune
- Experience with MAC operating system support is a plus
- Experience supporting the IT needs of executive level leaders

**Why you will love being a Dynatracer**:

- A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
- Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
- A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
- An environment that fosters innovation, enables creative collaboration, and allows you to grow.
- A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
- A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all
- A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.

**Discover more perks & benefits**:

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