Client Success Director

**WHO ARE WE?**

Launch Potato is a digital media company with a portfolio of brands and technologies. As The Discovery and Conversion Company, Launch Potato is a leading connector of advertisers to customers at all parts of the consumer journey, from awareness to consideration to purchase.

The company is headquartered in vibrant downtown Delray Beach, Florida, with a unique international team across over a dozen countries. Launch Potato's success comes from a diverse, energetic culture and high-performing, entrepreneurial team. As a result, the company is always looking for like-minded teammates and partners.

**MUST HAVE**:

- Exceptional communication skills, both written and verbal, to effectively communicate complex information to technical and non-technical stakeholders.
- Proven track record in day to day client management, managing multiple accounts concurrently with unwavering attention to detail.
- Strong negotiating and leveraging data abilities to showcase performance in a way that aids business outcomes/growth.
- Strong analytical skills, with the ability to decipher data and translate insights into actionable recommendations.
- Ability to build and nurture client relationships while proactively identifying growth opportunities.

**EXPERIENCE**: 2+ years of digital marketing/affiliate marketing experience with a focus on performance marketing and client relationship management.

**YOUR ROLE**

Manage and grow client relationships by executing data-driven performance marketing strategies that exceed customer acquisition goals while ensuring seamless cross-functional collaboration.

**OUTCOMES (Performance Expectations)**
- **Client Relationship Management**: Act as the primary point of contact for clients, ensuring balance between meeting client demands and internal company goals and priorities.
- **Revenue Growth**: Proactively identify and execute opportunities to scale client accounts, consistently achieving or exceeding profitability targets within the first 6 months.
- **Client Onboarding**: Own the onboarding experience to decrease time-to-launch by leveraging strong internal coordination across Sales and Operations.
- **Campaign Execution**: Manage day-to-day execution of campaigns, ensuring deliverables are completed on time and aligned with client KPIs.
- **Performance Reporting**: Provide daily, weekly, and monthly campaign updates using clear and compelling insights tailored to both technical and non-technical audiences.
- **Data Analysis**: Analyze performance data to optimize strategy in real-time, using findings to drive better outcomes across client portfolios.
- **Strategic Partnership Development**: Showcase strong interpersonal skills and the ability to establish, develop, and maintain business relationships.
- **Industry Expertise**: Stay ahead of digital marketing trends, with a strong understanding of affiliate marketing, user acquisition strategies, and familiarity with tracking platforms / reporting tools (i.e., Everflow, Tune, HasOffers, Looker are a plus).

**COMPETENCIES**
- **Strategic Thinking**: Ability to anticipate challenges, identify solutions, and align strategies with business objectives.
- **Relentless Hustle**: Demonstrates initiative, adaptability, and a drive to exceed expectations.
- **Collaboration & Influence**: Works cross-functionally and fosters strong relationships with both internal and external stakeholders.
- **Detail-Oriented Execution**: Maintains precision in managing campaigns, budgets, and client deliverables.
- **Excellent Communication**: Ability to present insights persuasively and drive alignment across teams.

Since day one, we've been committed to having a diverse, inclusive team and culture. We are proud to be an Equal Employment Opportunity company. We value diversity, equity, and inclusion.

We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.