Commerce- Regional Sop Enablement Program Manager

Há 3 dias

São Paulo SP, Brasil TikTok Tempo inteiro

Responsibilities
ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
**About the Team**:
Governance and Experience is a global team aiming to build a safe and trustworthy marketplace for not only users, but also partners and creators. We value user experience and work on policies, rules, products and systems to ensure quality. We are looking for passionate talents to join us, thus together we can build a commerce ecosystem that is innovative, secure, and intuitive for our users.
This position will develop, standardize, and enhance processes to drive efficiency and scalability for SMT.
Role & Responsibilities
- Develop SOPs for local Customer Service, SellerPartner Support, and Creator Support teams.
- Understand problems, policies, and risks, with the ability to effectively translate them into solutions that improve processes and workflows across internal and external teams.
- Leverage rapid, agile development techniques and processes to create content for a rapidly changing environment. Lead process improvement efforts.
- Facilitate tech changes and updates. Create and maintain system documentation and provide training and support to team members and others as needed to ensure processes and procedures are understood and followed
- Effectively manage project and stakeholder meetings, drive discussions to conclusions, and keep programs on track.
- Proactively identify problems and opportunities and perform root cause analysis/diagnosis leading to significant impact.

**Qualifications**:
**Minimum Qualifications**:

- Bachelor's degree or equivalent practical experience required.
- 3 years of operations, program, or project management experience, ideally involving SOP development.
- Familiarity with executing, contributing to, and creating SOPs.
- Ability to collaborate cross-functionally with both tech and non-tech teams.
- Six Sigma or other process design certifications are advantageous.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

  • Commerce- Regional Sop Enablement Program Manager

    4 semanas atrás

    São Paulo, Brasil TikTok Tempo inteiro

    ResponsibilitiesByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok.Why Join UsCreation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that...

  • Commerce - Moderation Sop Program Manager

    Há 6 dias

    São Paulo, SP, Brasil TikTok Tempo inteiro

    Responsibilities ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams...

  • GTM Enablement Manager

    2 semanas atrás

    São Paulo, São Paulo, Brasil Braze Tempo inteiro R$60.000 - R$120.000 por ano

    At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew.We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside...

  • Enablement Consultant

    4 semanas atrás

    São Paulo, Brasil DocuSign Tempo inteiro

    Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now,...

  • Enablement Consultant

    4 semanas atrás

    São Paulo, Brasil Docusign Tempo inteiro

    Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now,...

  • Gtm Enablement Business Partner

    2 semanas atrás

    São Paulo, Brasil DocuSign Tempo inteiro

    **Company Overview**: Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until...

  • Sr. Enablement Business Partner

    3 semanas atrás

    São Paulo, Brasil DocuSign, Inc. Tempo inteiro

    Company OverviewDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now,...

  • Sales Enablement Partner

    Há 3 dias

    São Paulo, São Paulo, Brasil Docusign Tempo inteiro R$80.000 - R$160.000 por ano

    Company OverviewDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now,...

  • External Fulfillment Program Manager

    Há 7 dias

    Região Geográfica Intermediária de São Paulo, Brasil Amazon Tempo inteiro

    Join to apply for the External Fulfillment Program Manager role at Amazon 2 weeks ago Be among the first 25 applicants Join to apply for the External Fulfillment Program Manager role at Amazon DescriptionWe’re on the lookout for the curious, those who think big and want to define the world of tomorrow. At Amazon, you will grow into the high impact,...

  • Program Manager, Latam 3P

    Há 7 dias

    Região Geográfica Intermediária de São Paulo, Brasil Amazon Tempo inteiro

    Join to apply for the Program Manager, Latam 3P role at Amazon Join to apply for the Program Manager, Latam 3P role at Amazon Get AI-powered advice on this job and more exclusive features. DescriptionAt Amazon, we're working to be the most Customer-centric company on earth, so we are constantly looking for ways to improve delivery experience. Our goal is to...