Product Marketing and Operations Manager, Tiktok

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

About the Team
Creativity is the soul of advertising. The TikTok Ads Creative & Ecosystem team develops world-leading tech solutions for ads creative production, interpretation and optimization, to empower and inspire advertisers, creators, and other 3rd parties in the ecosystem to create and deliver the best engaging creative experiences to the end users.

We are user-oriented and dedicated to technical excellence. We aim to drive and lead the technology renovation in the ads tech and creative industry, powering products and driving values for our clients, creators, and the whole ecosystem. We are looking for experienced product operations managers who will be responsible for providing operational support throughout the product development lifecycle and ensuring the success across key products and business initiatives.

**Responsibilities**:
1. Support the product operations for TikTok Creative Exchange with the focus on demand (i.e., advertisers) side, deliver against the business strategy in order to support the overall growth of TikTok advertising creative ecosystem.
2. Work with our Brand Partnership team throughout advertisers' media planning journey and proactively provide creative production support through a variety of TikTok creative solutions.
3. Own customer onboarding and training, organize routine workshops and webinars on new product features, best practice sharing, and feedback collection.
4. Provide campaign-level operational support to ensure optimized customer experience.
5. Conduct revenue management and resource planning to provide critical inputs for product strategy, set up effective incentive policies to drive sustainable product adoption growth.
6. Project manage across an extensive set of cross-functional partners including but not limited to product, data science, business integrity, legal, compliance, brand partnership, client solution teams, and other key stakeholders.
7. Design SOPs, collect feedback and incorporate learnings into process improvement to drive efficiency and effectiveness.
8. Provide first-line market insights to help shape product strategy and drive business expansion.

**Qualifications**:
1. 3+ years of work experience in product operations role, or other operational roles in advertising/creatives.
2. Self-starter with strong project management skills, ability to grasp the core context, identify key risks, and cooperate with all parties to achieve goals.
3. Analytical, data sensitive & goal-driven. Comfortable with setting ambitious targets, analyzing the status quo, planning a course of action, executing rapid trial & error iterations and constantly improving.
4. Great communicator & team-worker. Comfortable navigating global organization structures & aligning objectives with cross-functional teams. Thriving in a work environment with diverse cultures.
5. Experience in digital advertising and knowledge of marketplace dynamics is a plus.
6. Proficiency in Portuguese and Spanish is strongly preferred.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.