Head of VIP

We believe that curiosity drives innovation, so let’s satisfy your curiosity and introduce ourselves. We’re Futuras Apostas, the company behind Brazino777 Brazil. It’s an officially licensed iGaming platform in Brazil offering a wide array of online gambling and betting services to millions of satisfied players. As one of the leading online casinos in Brazil, we strive to deliver nothing but the best for our customers, focusing on a safe, secure, and enjoyable experience. To achieve that, we use cutting-edge technologies and partner with the industry's top game providers. Our player-first approach means we aim to provide the best possible service to our loyal community, and you might be just the person we need to support us in that endeavor. Does that sound interesting? Then you might be curious about how you fit into the picture. Our team in the sun-soaked São Paulo office is currently seeking an ambitious Head of VIP to join the team full-time. Here are a few reasons for you to join us: To help you take care of your physical and mental health: Health Plan with national coverageGym memberships through TotalPass To assist you on the day-to-day: Food vouchers to be used for groceries or restaurants.An extensive range of premium snacks in the office, completely free. For your Work-Life balance: 2 extra days off to be used per year.We operate on a hybrid work model, allowing for a balance of remote work and in-office collaboration based on team and project needs. As a Head of VIP at our company, we expect you to be responsible for the following: Defining and leading the global VIP strategy aligned with overall business goals.Overseeing VIP teams, ensuring consistent service levels and personalized engagement.Developing segmentation strategies for VIP tiers and refine lifecycle management approaches.Collaborating with Product, CRM, and Marketing teams to tailor campaigns, bonuses, and exclusive experiences.Establishing and monitor KPIs, budgets, and revenue forecasts for VIP operations.Leading high-level negotiations and conflict resolution with key VIP customers.Continuously optimizing VIP tools, automation, and reporting dashboards for performance and retention.Recruiting, coaching, and developing VIP managers and account executives to meet business needs. Required skills:High level of ability to write and speak in EnglishMinimum 5-7 years of experience in VIP management within the online casino or iGaming industry.Proven track record of leading VIP programs across multiple markets (preferably including regulated and unregulated jurisdictions).Experience managing and scaling remote or international VIP teams.Deep understanding of player behavior, segmentation, and lifecycle management.Strong leadership skills with the ability to inspire and develop high-performing teams.Excellent interpersonal and negotiation skills, especially with high-value customers.Data-driven mindset with the ability to interpret KPIs and translate insights into action.Familiarity with VIP tools, CRM platforms, and reporting dashboards.Ability to define and execute long-term VIP strategies aligned with company growth goals.Adept at budget ownership and revenue forecasting.Willingness to travel occasionally for VIP events or team coordination.Strong understanding of responsible gaming and regulatory frameworks. From our part, we are ready to provide you with our complete and comprehensive support to cope with this list of tasks successfully. Our Operations Department is waiting for you to become an indispensable part of it