Account Manager

Description

Work Arrangement: Fully Remote (Must Overlap with US Time Zones)

Job Type: Independent Contractor, Full-time

Salary Range: $18,000 USD per year

Work Schedule: TBD, aligned with US time zones

Location: Remote, open to candidates in LATAM

Holidays Observed: U.S. Holidays

About Pearl Talent

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Hear why we exist, what we believe in, and who we're building for:

Why Work With Us?

We're not just another recruiting firm — we focus on placing candidates with exceptional US and EU founders who prioritize the long-term success of their team members.

About the Client

Our client is a tech-enabled platform that powers the operations behind branded merchandise and promotional products. They serve agencies, marketing teams, and direct-to-consumer brands by streamlining the ordering, quoting, and fulfillment workflows. Their platform connects customers to a vetted network of merchandise vendors, helping brands execute on high-volume promotional projects with speed, transparency, and scalability.

Position Overview

We're looking for a sharp, detail-oriented
Account Manager
with strong experience in
logistics, supply chain, and fulfillment operations
. This role will manage key customer accounts on the Merch platform, ensuring orders are processed accurately, vendors are coordinated efficiently, and projects are executed on time. You'll serve as the main point of contact for clients, vendors, and internal teams—balancing client expectations with operational realities.

Key Responsibilities

• Oversee assigned client accounts, ensuring smooth end-to-end execution of orders
• Review, edit, and process incoming orders on the platform with high accuracy
• Route orders to appropriate vendors and monitor fulfillment workflows
• Coordinate with vendors to ensure timely production and delivery
• Serve as the main point of contact for clients, providing updates and handling escalations (e.g., delays, product issues)
• Collaborate with internal teams to troubleshoot and resolve operational issues
• Maintain meticulous documentation and ensure all order details are accurate
• Track progress against project milestones and deadlines
• Identify opportunities for process improvements in account and fulfillment management
• Prioritize
  vendor-side account management
  , ensuring reliable and scalable vendor performance

Requirements

Non-Negotiables:

• 2–4 years experience in account/project/order management for Promotional Products/Branded Merchandise
• Must have at least 1+ year of experience in branded merchandise or promotional product workflows
• Strong communication skills in English (written & verbal)
• Highly organized with sharp attention to detail
• Comfortable working autonomously in a fast-paced remote setting
• Must be available to work U.S. business hours (EST/PST)

Nice-to-Haves:

• Prior B2B account management experience
• Experience in merchandise, production, or vendor management
• Familiarity with fulfillment workflows and vendor SLAs
• Proficiency in Google Workspace, Slack, and order/fulfillment systems

Benefits

• Remote Work: Fully remote — work from anywhere
• Community Perks: Annual retreat with other Pearl contractors
• Learning & Development: Ongoing access to resources for professional growth
• Work-Life Balance: Flexible hours that support a healthy work-life balance

Hiring Process

1. Application
2. Screening
3. Initial Interview
4. Skills Assessment
5. Final Interview
6. Job Offer
7. Onboarding

Ready to Join Us?

If this role aligns with your skills and career goals, we'd love to hear from you. Apply now to take the next step in your journey with Pearl.