Client Success- Customer Experience SaaS For Small Businesses

Job Description

Are you ready to inspire, excite, and empower?

As our Client Engagement Trainer, your mission is to transform cutting-edge products and features into tools that our clients can't live without. Through webinars, training seminars, and one-on-one coaching, you'll have fun driving adoption of our Touchpoint Sales & Marketing Platform—the world's first solution designed to give small businesses the marketing edge they deserve.

We're here for our local businesses: Mom-and-Pop shops that are competing in today's fast-paced markets. We help them achieve visibility and marketing effectiveness that rivals—and often surpasses—the big guys.

Your role is to take products and features from development and gain adoption by webinars, training seminars, and one-on-one coaching.

The role of the Client Engagement Trainer is to inspire and motivate individuals, fostering enthusiasm and engagement in a professional and impactful manner. We sell the world's first Touchpoint Sales & Marketing Platform to small local businesses. Mom & Pop shops that need to compete in today's competitive markets. We help the little guys have visibility and the marketing effectiveness of the big guys, in some cases even better.

Do you see yourself as the voice of a small business?

Can you see the magic in the people in the local businesses we serve?

It is performing and listening to what people have to say, identifying their most important goals and swiftly getting them there. You'll establish the simplest and most effective methods to put that "gold" into training programs for others to learn and thrive.

You will quickly learn how to operate a sophisticated sales, marketing and support software platform - Touchpoint Labs. You will also operate a dozen other technologies and know the situation in which each of them works best.

You will simplify complexity. You can identify a main concept and tie in just what is needed, not more not less, to lead a client directly to success.

You enjoy getting your mind into a problem and solving it. You appreciate piecing together parts and building systems. When you find yourself with nothing to do, you self-start. You like to develop expertise in topics and have the confidence to move things in the direction of the vision by managing the resources you have. You get on with things. You can look at a problem and work out a plan to solve it.

You have a love for building processes. You will be listening to various people over zoom, in VR, audio/video/written recordings to build and refine our processes for client success and client educational training.

You seek to understand the viewpoints of our clients, our staff, our partners and when you see what's needed you are motivated to create and deliver effective, elegant solutions.

You are responsible for a section of Touchpoint Labs clients, and you must help them in many ways until they see and believe their business is improving every day. Your dedication, thoughtfulness, and ability to synthesize feedback into actionable initiatives inspire and empower those around you to achieve success.

You can do a complex task 5 times and then create a training video that trains the next person to do it more simply than when you worked on it.

Think of yourself as a researcher, creator and distributor of communications across Touchpoint Lab's 5 disciplines.

• Product
• Marketing
• Sales
• Onboarding
• Client Success

You excel at collaborating across disciplines, seamlessly delivering educational materials and resources to support learning and development.

Because you have the knack for knowing what people need to get themselves faster to where they want to go, you are making a huge difference.

You are straight with your words. If you commit to something, and you find yourself unable to keep that commitment, you know what to do.

Tasks include:

• Educating our clients thoroughly on how to be proficient with the platform we provide, emphasizing individual clients needs with different learning styles
• Evaluating clients progress and assigning appropriate lessons.
• Reading, interpreting, classifying and responding to email and other media.
• Creating and refining training programs
• Webinars - Hosting live zoom one - on ones, group trainings and seminars
• Operating a dozen of technologies like zoom, screencast-o-matic, Shopwindow, happy scribe, Spatial etc.
• Simplifying for clients and non clients on how Touchpoint Labs can benefit their business

Job-Type: Part-Time 20 Hours per week

Salary: 43.00 BRL per hour and with great experience will pay more