Longtail Partners Success Analyst

Your wellbeing, our mission. Join a company shaping a healthier world.

GET TO KNOW US

At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in 11 countries, we're on a mission to make every company a wellness company.

We believe work should be fulfilling, inspiring, and balanced. Here, you'll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally.

Join us in redefining the future of wellbeing

THE OPPORTUNITY

We are hiring a LONGTAIL PARTNERS SUCCESS ANALYST for our PARTNERS team in SÃO PAULO

As a Longtail Partners Success Analyst, you will be a key member of the Wellhub Partner Success team, dedicated to nurturing and growing relationships with our small and medium-sized partners. You will be responsible for managing all aspects of the partner lifecycle, from onboarding and training to ongoing support and relationship development. This includes conducting complex negotiations, facilitating integrations with club management systems, and collaborating with other team members to refine and improve our overall partner strategy.

• Support assigned partners with empathy and agility, acting as a point of contact for questions, requests, and the resolution of operational issues.
• Lead negotiations with partners to ensure mutually beneficial agreements that align with Wellhub's strategic objectives.
• Monitor adherence to established policies and agreements, maintaining the quality of operations and alignment with company guidelines.

WHO YOU ARE

• Evolving professional: Experience in customer service, sales, or partner support — especially handling requests through systems like Zendesk. Demonstrates strong emotional intelligence, managing personal emotions and understanding others to build productive relationships.
• Service-oriented: Passionate about solving problems and delivering excellent support through structured channels, with a focus on clarity, empathy, and efficiency.
• Strong communicator and negotiator: Excellent verbal and written communication skills in Portuguese, with the ability to navigate partner concerns and negotiate solutions that balance business needs and partner satisfaction.
• Relationship-aware: Comfortable interacting with partners in a support context, maintaining professionalism and a service-first mindset.
• Eager to learn: Proactive and curious, always looking to improve and grow.
• Adaptable: Thrives in fast-paced, dynamic environments and adjusts well to shifting priorities.
• Collaborative: A team player who works well with others and values shared success.
• Ambitious: Motivated to grow in a career focused on partner support and excited to contribute to Wellhub's mission.

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience in negotiation or sales is a mandatory requirement.

WHAT WE OFFER YOU

With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life.

Our flexible benefits program allows you to customize some of the benefits, according to your needs

Our benefits include:

WELLHUB: Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more Add up to three family members to your plan, ensuring access to wellness for those who matter most to you.

WELLZ: A complete emotional wellbeing program with a unique approach. It offers personalized journeys that combine individual therapy sessions (52 per year) and on-demand content.

HEALTHCARE: Health, dental, and life insurance.

FLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. When you join, use our home office reimbursement to set up your home office.

FLEXIBLE SCHEDULE: Flexibility for us isn't just about where we work—it also means being able to shape how and when we get things done. Together with their leaders, employees define schedules that align with their time zones, team needs, and personal routines.

PAID TIME OFF: It's important to take time away from work to recharge.Employees receive vacations after 6 months and additional 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + an extra holiday for your birthday

PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled.

CAREER GROWTH: Access world-class platforms, participate in interactive sessions, build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success.

CULTURE: You'll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters. Learn more about our shared culture and values here.

And to get a glimpse of life at Wellhub… Follow us on Instagram @lifeatwellhub and LinkedIn

Diversity, Equity, and Belonging at Wellhub

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong.

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Questions on how we treat your personal data? See our Aviso de Privacidade para Candidatos.