House (Hotel) Manager - Soho House São Paulo

The role…
At Soho House, the House Manager serves as the strategic and operational leader of all Rooms Division areas within a boutique luxury hospitality environment. This includes oversight of Front Office, Housekeeping, Gym/Wellness, Reservations, Maintenance, and Minibar. The House Manager ensures seamless guest experiences, drives financial performance, and fosters a high-performing, service-driven team culture.

This role reports to the General Manager and collaborates closely with the Club Manager and other senior leaders within the House to execute daily operations while maintaining brand standards, guest satisfaction, and operational excellence.

Main Duties

• Ensure the delivery of exceptional, personalized guest service across all touchpoints of the Rooms Division.
• Serve as the senior Rooms leader on property, directing operations across Front Desk, Guest Services, Health Club, Housekeeping, and Maintenance.
• Personally engage with members and hotel guests to resolve concerns, gather feedback, and foster loyalty.
• Ensure that the physical condition of all guest areas meets brand standards through regular walkthroughs and preventative maintenance follow-ups.
• Maintain intimate knowledge of VIPs, members, repeat guests, and special preferences to enhance the personalized service experience.
• Lead departmental budgeting, forecasting, and P&L accountability, ensuring cost controls without compromising service delivery.
• Monitor labor productivity, scheduling, and departmental KPIs (e.g., ADR, Occupancy, RevPAR, service scores).
• Collaborate with Sales, Events, and Marketing to drive room revenue, Health Club revenue, and promote on-property experiences.
• Recruit, develop, and retain a high-performing Rooms Division team; actively coach department heads and emerging leaders.
• Implement structured training programs, SOPs, and service rituals to ensure consistency and excellence across all shifts.
• Conduct regular team meetings and one-on-ones to foster transparency, accountability, and collaboration.
• Ensure all team members embody Soho House values and deliver hospitality with authenticity and care.
• Oversee health, safety, and security compliance, conducting regular inspections and driving corrective action.
• Maintain full compliance with licensing regulations and local labor laws.
• Serve as property Duty Manager when assigned, acting as the highest on-site authority in guest-facing matters.
• All other duties as assigned by supervisor.

Required Skills/Qualifications

• 10+ years of progressive leadership experience in Rooms Division, Front Office, or Operations roles within boutique/luxury hotels.
• Proven success managing multifunctional teams (e.g., Housekeeping, Maintenance, Front Desk, Health & Wellness).
• Deep knowledge of hotel systems including Opera PMS, Salesforce, OpenTable, and the Microsoft Office Suite.
• Exceptional interpersonal, organizational, and communication skills.
• Ability to multitask in a high-pressure, guest-centric environment.
• Bachelor's degree in Hospitality Management or related field preferred.
• Professional proficiency in English (both written and spoken) is required.
• Additional language skills are considered a strong asset.

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to make periodical fast paced movements are required to go from one part of the property to others.
• Must be able to move, pull, push, carry or lift at least 30 pounds.
• Must be able to occasionally kneel, bend, crouch and climb is required.
• Must be able to perform physical activities such as lifting, cleaning, and stooping.
• Must be able to stand, walk, lift, and bend for long periods of time.

Why work with us...
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
• Paid Time Off: Full- Time Employees have sick day's + vacation days
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.